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To ensure the effective management of customer accounts, timely collection of outstanding invoices and reduction of aged debt. This role plays a key part in maintaining cashflow and supporting the wider Finance team, requiring strong customer communication skills and previous credit control experience.
Job Responsibility:
Manage a portfolio of customer accounts, ensuring timely payment of invoices
Proactively chase overdue debt via phone and email, maintaining clear and professional communication
Resolve customer queries promptly, liaising with internal teams where required
Monitor and reduce aged debt, escalating concerns when necessary
Maintain accurate records of customer interactions, disputes and payment commitments
Reconcile accounts, allocate payments and support month-end processes
Prepare reports and updates for internal stakeholders as required
Support continuous improvement of credit control processes
Communicate any risks or delays to key stakeholders promptly
Undertake additional duties as requested
Requirements:
Previous experience as a Credit Controller is essential
Strong understanding of credit control processes and debt management
Excellent communication skills, both verbal and written
Strong attention to detail and a high level of accuracy
Good organisation and time‑management skills
Ability to build and maintain positive customer relationships
Confident using finance systems and Microsoft Office