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The Credit Controller will join the Company’s Shared Service Centre delivering great customer service to business customers whilst collecting on overdue invoice payments. You will be responsible for the collection of assigned debtors, ensuring the maximum cash is collected, bad debts are kept to a minimum and debtor day targets are met, which will be achieved by communicating professionally and maintaining a high level of customer service with your assigned clients. Working as part of a team with individual accountability in defined areas, this position deals with sales operational financial and organizational responsibilities in a highly customer focused way.
Job Responsibility:
Credit Control of assigned debtors, high volume collection activity on small and large value invoices to reach personal/team cash targets
Targeted to high volume collection call/email targets
Action and resolve customer invoice queries and disputes and raising credit memos when appropriate
Helping with the accurate posting and allocation of all daily incoming BACS, cheques and credit card payments with remittances onto the customers’ accounts
Maintenance and reconciliation of the unallocated cash on assigned debtors
Responsible for generating and transferring accounts to legal status
Answer incoming telephone calls and ensure appropriate action is taken relative to each call
Respond to all email requests within the agreed timescale
Ensure all customers feel satisfied and are courteously treated
All customer communications to be appropriate in content and accuracy
To perform any other ‘ad hoc’ duties as required
Process payment collection by card and target customers to sign up to Direct Debit
Requirements:
High School or equivalent
Good working knowledge of sales ledger and substantial credit control experience (min 2 years)
Good communicator with strong attention to detail and accuracy and solid reasoning skills
Good team player, with the capability to work to call and collection targets
Good office system skills including Excel, Word and Email and be open-minded to flexible ways of working and able to adapt to new processes and procedures
SAP knowledge would be advantageous
Successful candidates will be required to undergo a basic security/CRB/DBS check
Nice to have:
SAP knowledge
What we offer:
Contributory Pension Scheme
Life Insurance
Cycle to Work Scheme
Access to SteriCares, our employee support fund
Stericycle University – Our online library of self-development & learning
Annual performance related pay review
Referral Scheme (Earn by introducing people in your network to the Stericycle family)
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