Credit Controller (Spanish Speaker)

• Proactively ensure that customers pay amounts owed to the company as per terms outlined in agreements, maximizing cash flow and minimizing bad debt risk
• Manage collection efforts for Key Accounts, ensuring accounts are continuously monitored and reconciled using data available from 3rd party portals
• Assess and action opportunities to maximize cash collection, negotiating payment plan arrangements etc.
• Maximize release of customer orders, assessing financial risk alongside commercial requirements
• Review financial information, credit reports, customer pay history, etc. to recommend appropriate credit limits for assigned accounts
• Utilize tools available to reduce bad debt exposure, assessing potential to submit insurance claims and instructing external collection agency
• Build and maintain strong relationships with key internal stakeholders including Customer Services, Sales, Finance and various Brand teams, ensuring queries are resolved in a timely manner
• Prepare periodic and ad-hoc reporting including held order releasing and bad debt provisioning as required
• Reconcile and allocate cash received from customers, ensuring deductions and discounts are offset accurately, work closely with our Cashier when doing so
• Maintain Customer Master Data as required and work closely with our Credit Risk Administrator for any new account setups
• Gather quantifying data and generate reports to assist in collections and identifying problem areas
• Ensure compliance with the company credit policy, business processes and SOX requirements
• Identify and recommend opportunities for improvement in existing procedures and processes consistent with company policies and procedures
• Provide support and analysis for special projects, as needed
• Provide support to all other team members, this may include covering collection efforts and customer order releasing for other business areas when required
• Perform other duties as required/assigned by manager

• Fluent in spoken and written Spanish (as well as strong English)
• Portuguese a plus
• Minimum 1-2 years’ experience in a fast-paced credit control department, with ever changing priorities
• SAP and Excel
• Good analytical ability
• Works well under pressure, follows through on commitments and meets deadlines
• Well organized and able to manage priorities
• Flexible approach to work
• Excellent communication skills
• Good team player

Portuguese