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Brook-St Hiredonline Logo Brook-St Hiredonline · Finance

Credit Controller Collections Agent

United Kingdom, Wrexham 26500.00 GBP / Year · Job Posted April 01, 2026
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Job Description

An established business in the Wrexham area is looking for a Credit Controller / Collections Agent to join its busy, long‑standing credit control team. You'll be based in the head office, working in a fast‑paced environment handling inbound and outbound calls to support customers and keep cashflow on track. You'll be responsible for managing a ledger of up to 250 customer accounts, reducing aged debt, and helping customers to understand payment timescales and options. This role would suit someone with solid experience in credit control, collections or customer accounts who enjoys negotiation, problem solving and working as part of an established team.

Job Responsibility

  • Manage a portfolio of up to 250 customer accounts, ensuring invoices are paid in line with agreed terms and reducing aged debt
  • Make outbound and receive inbound calls to discuss outstanding balances, agree payment dates and set up payment plans where appropriate
  • Support and educate customers on payment timescales, payment patterns and options to help prevent debt from building up
  • Use strong negotiation skills to overcome objections and reach workable solutions that balance customer needs and business requirements
  • Deal confidently and calmly with difficult or challenging customers, defusing situations and maintaining a professional approach at all times
  • Investigate and resolve queries and issues that may be preventing payment, liaising with internal teams as needed

Requirements

  • Experience in a similar Credit Controller, Collections Agent or debt recovery role (or strong customer service background with exposure to payments/collections)
  • Proven experience in negotiations, including handling objections and agreeing realistic payment solutions
  • Strong problem‑solving skills, with the ability to investigate issues and identify practical resolutions
  • Confident dealing with difficult customers over the phone, remaining calm, professional and resilient under pressure
  • Excellent verbal and written communication skills, with the ability to build rapport quickly
  • Ability to work under pressure in a fast‑paced environment while managing a busy caseload of accounts
  • Comfortable using computer systems and MS Office (or similar) to manage accounts and produce reports

What we offer

  • 20 days holiday, rising by 1 day for each year of service
  • 8‑hour shifts, Monday to Friday, with a 1‑hour break and no weekend working
  • Development opportunities, with full training, guidance and support to help you progress
  • Join an established, supportive team with experienced colleagues and a stable workload
  • Company pension and free on‑site parking
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