Credit Controller Collections Agent Job at Brook-St Hiredonline (Wrexham)

Credit Controller Collections Agent

Brook-St Hiredonline

Location:
United Kingdom , Wrexham

Category:
Finance

Contract Type:
Not provided

Salary:

26500.00 GBP / Year

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Job Description:

An established business in the Wrexham area is looking for a Credit Controller / Collections Agent to join its busy, long‑standing credit control team. You'll be based in the head office, working in a fast‑paced environment handling inbound and outbound calls to support customers and keep cashflow on track. You'll be responsible for managing a ledger of up to 250 customer accounts, reducing aged debt, and helping customers to understand payment timescales and options. This role would suit someone with solid experience in credit control, collections or customer accounts who enjoys negotiation, problem solving and working as part of an established team.

Job Responsibility:

Manage a portfolio of up to 250 customer accounts, ensuring invoices are paid in line with agreed terms and reducing aged debt
Make outbound and receive inbound calls to discuss outstanding balances, agree payment dates and set up payment plans where appropriate
Support and educate customers on payment timescales, payment patterns and options to help prevent debt from building up
Use strong negotiation skills to overcome objections and reach workable solutions that balance customer needs and business requirements
Deal confidently and calmly with difficult or challenging customers, defusing situations and maintaining a professional approach at all times
Investigate and resolve queries and issues that may be preventing payment, liaising with internal teams as needed

Requirements:

Experience in a similar Credit Controller, Collections Agent or debt recovery role (or strong customer service background with exposure to payments/collections)
Proven experience in negotiations, including handling objections and agreeing realistic payment solutions
Strong problem‑solving skills, with the ability to investigate issues and identify practical resolutions
Confident dealing with difficult customers over the phone, remaining calm, professional and resilient under pressure
Excellent verbal and written communication skills, with the ability to build rapport quickly
Ability to work under pressure in a fast‑paced environment while managing a busy caseload of accounts
Comfortable using computer systems and MS Office (or similar) to manage accounts and produce reports

What we offer:

20 days holiday, rising by 1 day for each year of service
8‑hour shifts, Monday to Friday, with a 1‑hour break and no weekend working
Development opportunities, with full training, guidance and support to help you progress
Join an established, supportive team with experienced colleagues and a stable workload
Company pension and free on‑site parking

Additional Information:

Job Posted:
April 01, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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