Credit Controller and TNE Partnerships Officer

• Managing credit control activity, reducing overall indebtedness through structured processes
• Preparing and managing outgoing calls to students, companies, and partners to ensure timely payment
• Building strong working relationships with students, sponsors, and partner organisations to maintain and improve cash flow
• Maintaining accurate diary notes and following up on promised payments
• Reviewing and advising on financial arrangements in new partnership agreements
• Raising and allocating tuition fees and invoices with meticulous attention to detail, ensuring accuracy and compliance with programme agreements
• Managing reconciliation processes and financial data for TNE and local partners
• Liaising with funding bodies and educational partners to ensure accuracy and compliance
• Supporting colleagues with financial data entry during periods of absence or peak activity

• Minimum of 5 GCSEs (or equivalent), including Maths and English
• Previous credit control experience is essential, with the ability to negotiate positive outcomes
• Strong communication and interpersonal skills, with confidence when dealing with internal teams and external partners
• Excellent telephone and negotiation skills, with the ability to control and close calls effectively
• Experience of sales ledger work, including reconciliations and accurate data entry
• Highly motivated with professionalism, integrity, and strong attention to detail
• Competent in Microsoft Office applications, particularly Excel and Word

CICM qualification or studying towards it

• Standard Life Pension scheme – with employer contribution of up to 12% to the University's defined contribution scheme
• Long Service Recognition – £200 gift voucher, certificate, and afternoon tea with Vice Chancellor for 25 & 40 years of service
• Free Will Writing Service – Complimentary will drafting for employees and their partners
• IT & Mobile Discounts – EE Perk (20% off for family & friends) & software discounts
• Wellbeing and Mental Health Support – 24/7 access to EAP service, free counselling sessions, wellbeing support resources and Occupational Health Service
• Gym memberships discounts – at our Walsall Campus and discounts at WV Active sites in Wolverhampton
• Eyecare Support – Free eVoucher for eye tests and glasses contribution
• Flu Vouchers – Free flu vaccinations for staff
• Paycare Health Benefit Plan – Covers optical, dental, physiotherapy, and personal accident insurance
• Chaplaincy & Prayer Rooms – Access to multi-faith chaplaincy services
• Generous Annual Leave
• Flexible & Agile Working – Flexible and Hybrid working arrangements
• Free On-site Parking – available across campuses
• Cycle Benefits Scheme – Save up to 42% on a bike & accessories via salary sacrifice
• Tusker Electric Vehicle Scheme – Electric cars via salary sacrifice
• Employee Discounts – Savings on groceries, fashion, and entertainment
• Travel Discounts – Up to 10% off holidays through Sodexo Circles
• Staff Network and Inclusion – Access to support networks and events with our LGBTQ+, Global Majority, Disability, and Women's networks
• Library Access – Staff have access to books and resources at our onsite libraries
• Staff Scholarship Scheme – Funding for part-time higher education, up to PhD level
• Leadership and Management Development – Access to training opportunities to support you with advancing in your career