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Credit Controller (1 year Maternity Cover)

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Dotdigital

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Location:
United Kingdom , London

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a proactive and detail-oriented Credit Controller to join our finance team in London. The role is responsible for managing outstanding receivables, minimising credit risk, and ensuring timely collection of payments to support the organisation’s cash flow position.

Job Responsibility:

  • Manage and maintain the sales ledger, ensuring accuracy and up-to-date records
  • Proactively chase overdue invoices via phone, email, and written communication
  • Build and maintain strong relationships with customers to ensure prompt payment
  • Resolve billing queries and disputes efficiently in collaboration with internal teams
  • Reconcile customer accounts and investigate discrepancies
  • Update credit check records of your clients
  • Escalate problematic accounts and recommend appropriate action
  • Discuss your accounts at weekly meetings

Requirements:

  • Proven background in credit control / accounts receivable / collections
  • Chasing overdue invoices (phone & email)
  • Allocating cash
  • Reconciling customer accounts
  • Experience with running Credit checks (e.g. Creditsafe)
  • Direct interaction with external customers (from SMEs to large corporates)
  • Sales teams (to resolve disputes)
  • Experience handling difficult conversations professionally
  • Working cross-functionally to prevent repeat issues
  • Knowledge of Aged debt reports
  • Excel knowledge -Intermediate level (VLOOKUP/Pivot tables etc)
What we offer:
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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