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360 Resourcing Solutions Logo 360 Resourcing Solutions · Finance

Credit Control Manager

United Kingdom, Southampton 45000.00 - 55000.00 GBP / Year · Job Posted March 02, 2026
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Job Description

The Credit Control Manager is responsible for leading and developing the credit control function to ensure effective management of customer credit risk and timely cash collection across a diverse, high-volume customer base. Operating within a fast-paced energy business, the role will drive strong cash performance, maintain robust controls, and support commercial growth across key sectors including marine, construction, haulage/fleet, and airports.

Job Responsibility

  • Own the end-to-end credit control process, ensuring timely and accurate collection of customer debt
  • Monitor and actively manage aged debt, prioritising high-value and high-risk accounts
  • Deliver and maintain cash collection targets aligned to business forecasts
  • Lead the resolution of complex or escalated customer payment issues and disputes
  • Partner with Sales and Operations to balance commercial objectives with credit risk
  • Set and review credit limits and payment terms in line with internal policy
  • Carry out customer credit assessments using financial information, credit agencies, and trading history
  • Ensure adherence to internal controls, delegated authorities, and audit requirements
  • Proactively identify emerging credit risks within the customer portfolio
  • Lead, coach, and develop the credit control team to drive performance and accountability
  • Set clear objectives, KPIs, and performance standards
  • Support recruitment, onboarding, and training within the team
  • Foster a collaborative, professional, and customer-focused culture
  • Produce regular reporting on aged debt, DSO, cash performance, and risk exposure
  • Use advanced Excel skills to analyse trends, identify issues, and support decision-making
  • Provide clear insights and recommendations to senior finance stakeholders
  • Support month-end close activities related to accounts receivable
  • Review and enhance credit control processes to improve efficiency and control
  • Support system improvements and automation initiatives within AR and credit
  • Contribute to wider finance transformation and continuous improvement projects

Requirements

  • Proven experience as a Credit Control Manager or senior AR lead within a fast-paced corporate environment
  • Strong background in high-volume B2B credit control
  • Hands-on experience managing trade credit insurance, including: Liaison with insurers and brokers, Setting and monitoring insured credit limits, Managing claims, overdue debt, and policy compliance
  • Demonstrable experience managing credit risk and complex customer portfolios
  • Advanced Excel skills (e.g. pivot tables, lookups, data analysis)
  • Experience leading and developing a credit control team
  • Strong stakeholder management and communication skills
  • Results-driven with a clear focus on cash collection and risk mitigation

What we offer

  • Annual Bonus
  • 25 Days holiday (plus bank holidays)
  • Life Assurance 4x basic salary
  • Contributory Pension (Up to 7% Company contributions)
  • Employee Perks portal, GP helpline and assistance programmes
  • Enhanced parental leave
  • Company events
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