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We’re looking for an experienced Credit Control Manager to lead our credit control function, overseeing a portfolio of c.1,000 client accounts. You’ll manage three Team Leaders, leading a team of around 20 people, and play a key strategic role within finance. Reporting to the Head of Credit Control, you’ll help shape cash collection, credit risk, and team performance at scale.
Job Responsibility:
Lead and develop three Team Leaders, ensuring consistent performance across the credit control function
Oversee credit control activity across a high-volume, high-value client portfolio, ensuring timely collections
Manage a diverse debt book using appropriate strategies based on risk, value, and client relationships
Review and manage credit limits and policies in line with business risk appetite
Drive cash collection strategy and DSO reduction, setting targets and tracking progress
Produce clear KPI and performance reporting for the Head of Credit Control
Build strong relationships with sales, account management, and client finance teams
Identify and implement process and automation improvements to increase efficiency
Manage credit risk and bad debt provisions through regular portfolio reviews
Support the development of scalable credit control policies and best practice
Set expectations for PDPs, appraisals, and regular 1:1s, with at least two formal reviews per year
Coach and support individual and team performance to maximise productivity
Promote a customer-focused culture with clear accountability
Keep teams informed through regular communication on performance and priorities
Act as an ambassador for our values, creating a positive and supportive team environment
Champion wellbeing and healthy work–life balance
Requirements:
5+ years’ experience in credit control or accounts receivable management