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The Singapore office of CloserStill Media (CSM) is seeking a detail-oriented and proactive Credit Control Executive to manage all aspects of credit control and billing for our events across Asia. This newly created opportunity plays a key role within our expanding Finance team, overseeing credit management and billing processes for our shows in Singapore and China. This role involves close collaboration with internal stakeholders and clients to ensure timely collections, accurate reporting and efficient financial operations across our Asian portfolio.
Job Responsibility:
Manage all debt collection activity (phone and email) for Asia-based events, ensuring targets are met and payments are secured prior to each show
Prepare and circulate weekly debtors’ reports to keep Sales teams and the Line Manager informed of collection progress
Conduct regular update meetings with Sales teams and Managers to agree on actions, resolve issues, and manage overdue accounts
Proactively identify potential bad payers and take pre-emptive steps to secure payment
Post and allocate customer receipts accurately within accounting systems
Collaborate with internal departments to resolve disputed invoices promptly
Provide clear, professional support on billing and account queries to both internal stakeholders and clients
Respond promptly to all client and internal enquiries
Produce ad hoc financial and performance reports as required
Raise and process refund requests in line with company policies
Attend events under your portfolio as required to manage on-site financial matters
Prepare management reports and contribute to Board meetings for the Singapore business
Requirements:
Fluent in Mandarin Chinese (speaking, reading and writing)
Minimum 3 years of proven experience in Credit Control and Sales Invoicing
Ability to thrive in a fast-paced environment while maintaining accuracy and professionalism
A good understanding of finance department processes and interdependencies
Process-oriented with the confidence to suggest improvements
Proficient in Microsoft Excel (intermediate level or above)
Awareness of local business practices and customs
A proven track record of meeting strict deadlines and delivering accurate financial reporting
Flexibility: Comfortable managing fluctuating workloads in a dynamic environment, including occasional travel and extended hours
Prioritisation: Strong ability to manage multiple tasks and communicate potential issues early
Proactive & Solution-Oriented: Demonstrates initiative, curiosity, and a “can-do” mindset when solving problems
Stakeholder Confidence: Comfortable engaging with colleagues and clients at all levels
Communication: Excellent written and spoken English, with the ability to present information clearly and professionally
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