Credit Control & Debt Recovery Team Leader, HammondCare

HammondCare

Location:
Australia, St Leonards

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

Save Job

Apply Position

Job Description:

The role of Credit Control & Debt Recovery Team Leader ensures efficient and effective recovery of outstanding debts across the organisation whilst continuing to provide the highest possible quality of care to all people with an assessed need. The role involves leading a team, implementing effective debt collection strategies, liaising with various teams for process improvements, and ensuring compliance with standards and policies.

Job Responsibility:

Lead a team of two direct reports: developing, coaching, mentoring, and motivating
Set up a cadence of meeting with LOB and lead the meeting for any updates to the aged debtors, KPIs, write off approval, disputed charges, and adjustments cases
Develop KPI’s to monitor success and support continuous improvement
Liaise and collaborate with the IT system teams to ensure collections tools, i.e., CareHub, Epicor, Fydo, eMR’s functionality/automation are set-up and working effectively in the end-to-end receivable processes as required
Make recommendations to support ongoing improvement of the collections processes and technical systems
Support Care Partners/Admissions team to ensure customers have a clear understanding of their obligation for payment of services before services commence and any customer queries regarding setting up direct debits or queries about other payment options and credit terms
Manages customer queries, setting up tailored written payment plans and general debtor investigations
Communicate with customers/ their families/ Health Funds in a timely and appropriate manner to ensure debts are understood and paid within HammondCare terms of credit
Liaise with HammondCare legal team to develop recovery policy, template emails, letters and FAQ’s to guide customer calls and debt collection matters and liaise with external debt collection agencies when required
Ensure financial risks are identified presciently, reported and remediated expediently
Review and allocate credit control and recovery case queues, generic email inboxes and setup customer phone dialler activity
Ensure subsidiary ledger reconciles with general ledger on a monthly basis and any unreconciling variances are followed up and resolved on a timely manner
Process credit notes and write offs in consultation with Line of Business (LOB) and as per the delegation of authority
Provide a monthly aged debtor report with meaningful commentaries for aging analysis
Develop reports and analysis to monitor debt trends to LOB and Operations team
Stay abreast of industry trends and economic indicators to anticipate potential credit risk issues
Provide expertise as the subject matter expert
Support cash allocations as required for all LOB
Provide back up for the banking team
Assist with month-end duties, cashflow forecast/projections
Be able to provide support as needed across other areas of finance

Requirements:

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
Undergraduate degree in Commerce or similar
At least 5 year’s demonstrated experience in accounts receivable, debt collection or similar role managing a team
Excellent relationship building and communication skills, verbal and written
Excellent negotiation skills, with a customer focused approach
Ability to handle sensitive conversations with empathy, patience and professionalism
Intermediate to advanced computer skills, specifically MS Office (Outlook, Word and Excel)
Ability to work independently and as part of a team

Nice to have:

Aged Care industry experience
Demonstrated knowledge and experience of Aged Care legislation including the Aged Care Act 1997, principles, Home Care Package Guidelines, Residential Care Manual and Community Care Guidelines and other relevant legislation and guidelines and ability to keep abreast of relevant legislation
Experience with accounting and CRM systems, e.g., SUN, SalesForce, Epicor SLS, Fydo, eMR & Coupa
Experience with Medicare online claiming systems (PRODA)

What we offer:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
Additional leave purchase options and 14 weeks paid parental leave
Flexible working options, including hybrid arrangements
Discounts on everyday products and services
Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
Free independent, confidential counselling services, wellbeing resources and webinars available through our Employee Assistance Program (EAP) for you and your family
Health & Wellbeing programmes
Reward & Recognition programmes
Referral bonuses
Career and professional development opportunities

Additional Information:

Job Posted:
June 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Credit Control & Debt Recovery Team Leader