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Credit Control Coordinator

United Kingdom, Gravesend · Job Posted May 15, 2026
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Job Description

The Credit Control Coordinator is responsible for leading and developing the credit control function to ensure effective management of customer credit risk and timely cash collection across a diverse, high-volume customer base. Operating within a fast-paced energy business, the role will drive strong cash performance, maintain robust controls, and support commercial growth across key sectors.

Job Responsibility

  • Own end-to-end credit control and cash collection activities, ensuring timely recovery of customer debt and delivery of cash targets
  • Monitor and manage aged debt, prioritising high-value and high-risk accounts, resolving escalated payment issues and disputes
  • Conduct credit assessments, set and review credit limits/payment terms, and proactively manage customer credit risk
  • Ensure compliance with internal controls, audit requirements, and delegated authorities
  • Partner with Sales, Operations, and Customer Service teams to balance commercial objectives with credit risk management
  • Lead, coach, and develop the credit control team, setting clear KPIs, objectives, and performance standards
  • Support recruitment, onboarding, and training while fostering a collaborative and customer-focused culture
  • Produce and analyse reporting on aged debt, DSO, cash performance, and risk exposure using advanced Excel skills
  • Provide insights and recommendations to senior finance stakeholders and support month-end AR activities
  • Drive continuous improvement through process reviews, automation initiatives, and finance transformation projects
  • Maintain strong relationships with Finance leadership, external credit agencies, and key customers

Requirements

  • Proven experience as a Credit Control Coordinator or Senior AR Lead within a fast-paced corporate environment
  • Strong background in high-volume B2B credit control
  • Hands-on experience managing trade credit insurance, including: Liaison with insurers and brokers – day-to-day matters, Setting and monitoring insured credit limits, Managing claims, overdue debt and policy compliance
  • Demonstrable experience credit risk and complex customer portfolios
  • Advanced Excel skills (e.g. pivot tables, lookups, data analysis)
  • Experience leading and developing a credit control team
  • Strong stakeholder management and communication skills
  • Results-driven with a clear focus on cash collection and risk mitigation

What we offer

  • Competitive Salary
  • Annual bonus
  • 25 days holiday plus bank holidays
  • Contributory pension scheme (company match up to 7%)
  • Life Assurance 4x basic salary
  • Ample free onsite parking
  • Access to the subsidised canteen
  • Medicash EAP and Perks
  • Enhanced family leave
  • Company events
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