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Credit Control Advisor

Oxford International Education Group

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Location:
India , Mumbai

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a diligent and proactive Credit Control Advisor to join our team, with a focus on student debt recovery. The role involves managing outstanding student payments by making timely and professional outbound calls, maintaining accurate records, and ensuring prompt follow-ups to support the team. The ideal candidate will have strong communication skills, empathy, persistence, and a solution-oriented mindset.

Job Responsibility:

  • Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non-payment
  • Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on agreed terms
  • Follow up on overdue invoices and implement company collection procedures in line with established policies
  • Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency
  • Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel
  • Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues
  • Maintain accurate and detailed records of conversations, payment commitments, and follow up actions in the CRM or student database
  • Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards
  • Establish and uphold credit policies that balance customer service best practices with the timely collection of fees
  • Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review

Requirements:

  • Eligibility to live and work in India
  • Willingness to undergo a DBS check or overseas equivalent
  • Educated to a bachelor’s degree or master’s level or currently in Post Graduate level of studies from/at a reputed university
  • High level of accuracy and attention to detail in maintaining records and follow-ups
  • Basic understanding of credit control, debt recovery, and collection practices
  • Excellent communication, problem-solving, and organizational skills
  • Knowledge of admissions processes, compliance regulations, and student recruitment trends
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism
  • Ability to work well under pressure in a fast-paced, target-driven, service-focused environment
  • Proven ability to manage relationships with external partners and internal stakeholders
  • Results-oriented and self-motivated
  • Good negotiation skills to agree on and manage payment plans
  • Ability to work on own initiative and unsupervised whilst contributing as a member of a team
  • IT literate with good numeracy skills and attention to detail
  • Excellent organizational, planning, and interpersonal skills
  • Ability to analyse data, provide reports and to propose corrective action
  • The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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