CrawlJobs Logo

Credit Control Advisor

oxfordinternational.com Logo

Oxford International Education Group

Location Icon

Location:
India , Mumbai

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

We are seeking a diligent and proactive Credit Control Advisor to join our team, with a focus on student debt recovery. The role involves managing outstanding student payments by making timely and professional outbound calls, maintaining accurate records, and ensuring prompt follow-ups to support the team. The ideal candidate will have strong communication skills, empathy, persistence, and a solution-oriented mindset.

Job Responsibility:

  • Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non-payment
  • Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on agreed terms
  • Follow up on overdue invoices and implement company collection procedures in line with established policies
  • Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency
  • Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel
  • Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues
  • Maintain accurate and detailed records of conversations, payment commitments, and follow up actions in the CRM or student database
  • Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards
  • Establish and uphold credit policies that balance customer service best practices with the timely collection of fees
  • Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review

Requirements:

  • Eligibility to live and work in India
  • Willingness to undergo a DBS check or overseas equivalent
  • Educated to a bachelor’s degree or master’s level or currently in Post Graduate level of studies from/at a reputed university
  • High level of accuracy and attention to detail in maintaining records and follow-ups
  • Basic understanding of credit control, debt recovery, and collection practices
  • Excellent communication, problem-solving, and organizational skills
  • Knowledge of admissions processes, compliance regulations, and student recruitment trends
  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism
  • Ability to work well under pressure in a fast-paced, target-driven, service-focused environment
  • Proven ability to manage relationships with external partners and internal stakeholders
  • Results-oriented and self-motivated
  • Good negotiation skills to agree on and manage payment plans
  • Ability to work on own initiative and unsupervised whilst contributing as a member of a team
  • IT literate with good numeracy skills and attention to detail
  • Excellent organizational, planning, and interpersonal skills
  • Ability to analyse data, provide reports and to propose corrective action
  • The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Oxford International Education Group - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Credit Control Advisor

New

Private Bank Underwriting & Portfolio Management Director

The Private Bank Underwriting & Portfolio Management Director is the executive r...
Location
Location
United States , Johnston; San Francisco; Boston; Westwood; New York
Salary
Salary:
238000.00 - 300000.00 USD / Year
citizensbank.com Logo
Citizens Bank
Expiration Date
May 31, 2026
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline
  • 10+ years of extensive executive-level experience in underwriting, portfolio management, or credit risk management across consumer, commercial, or private banking
  • Expertise across a broad range of credit types
  • from standardized consumer lending to highly bespoke commercial and specialty structures
  • Deep understanding of regulatory frameworks, risk governance, credit policy, and enterprise risk disciplines
  • People management experience and demonstrated ability to lead and develop teams and influence decisions across a complex, matrixed organization
  • Strong analytical capabilities, excellent communication skills, and executive presence
  • Proven track record of balancing business growth with disciplined credit judgment
  • Experience overseeing quality control, workflow prioritization, and timely completion of credit reviews, risk ratings, covenant monitoring, and annual reviews
  • Proven success designing or enhancing credit processes, monitoring frameworks, and policy initiatives
Job Responsibility
Job Responsibility
  • Sets the strategic direction for underwriting and portfolio management across the Private Bank's full lending suite
  • Aligns credit analysis and decisioning tools with the Private Bank's credit policy, product procedures, and overall private bank strategy/service objectives
  • Works closely with Product Directors to ensure credit structures, policies, and portfolio strategies support product competitiveness and client needs
  • Plays a central role in Private Bank business planning, risk strategy, and strategic growth initiatives
  • Oversees underwriting quality, credit decisioning, and risk assessment across all consumer, specialty, and commercial lending solutions
  • Ensures consistency, fairness, and disciplined judgment across underwriting teams and product types
  • Establishes underwriting standards, due diligence frameworks, and approval protocols that align with regulatory expectations and business objectives
  • Provides senior level oversight and decision making on complex, bespoke, and high profile credit opportunities
  • Supports 1st line credit risk with ongoing portfolio monitoring and analytics across all Private Bank lending portfolios
  • Reviews credit performance, emerging trends, segment dynamics, concentration risk, and potential vulnerabilities
What we offer
What we offer
  • comprehensive medical, dental and vision coverage
  • retirement benefits
  • maternity/paternity leave
  • flexible work arrangements
  • education reimbursement
  • wellness programs
  • annual discretionary bonus
  • Fulltime
Read More
Arrow Right

Credit Underwriting – Real Money Funds Portfolio – Officer

The Credit Risk Intmd Analyst is a developing professional role. Deals with most...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-6 years previous experience in a financial institution/rating agency with a focus on credit analysis and spreading software
  • MBA/CA/CFA or equivalent
  • Analyze program results vs expectations / Develop Strategies and Criteria / Gather data and prepare data for analysis
Job Responsibility
Job Responsibility
  • Preparing credit appraisal memos for investment advisors, pension schemes and asset managers (in Real Money Funds portfolio)
  • Provides analysis of a business' financial trends, indicators and other client data for presentation to the Underwriting Manager
  • Manages the risk associated with new and existing borrowing relationships
  • Performs spreads of client business financial statements
  • Recognizes potential client risk through early warning systems
  • Performs periodic financial statement review
  • Tracks established financial covenants
  • Monitors compliance to borrowing base credit facility
  • Compliance with Citibank policies to ensure satisfactory ratings from internal and external auditors
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

Client Delivery Manager

The Client Delivery Manager is part of the Corporate Banking team responsible fo...
Location
Location
Israel , Tel Aviv
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-3 years of Corporate Banking / front office client experience is mandatory
  • Demonstrate strong knowledge of the Israeli Banking industry, products, including an understanding of different industry types of clients
  • Proven experience in client portfolio management across various teams, managing smooth execution and implementing data management best practices
  • Excellent communication and collaboration skills, with the ability to interact effectively with internal and external clients and stakeholders
  • Written and verbal English and Hebrew communication as native
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Service all clients’ needs, with a special know how of Citi’s value proposition and local capabilities
  • Support senior Relationship Managers with client acquisition and build strong client relationship
  • Work with various functions in the Bank to offer clients solutions to help capture new business opportunities and manage smooth implementation processes in a timely manner
  • Identify client gaps and ensure Citi is best positioned to provide workable solutions for clients’ needs
  • Focus on issue resolution with respect to performance gaps with existing businesses as well as act as a central point of contact and acting as trusted advisor
  • Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure
What we offer
What we offer
  • Generous holiday allowance starting at 22 days
  • Private medical insurance packages
  • Employee Assistance Program
  • Fulltime
Read More
Arrow Right

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...
Location
Location
Mexico , Ciudad De Mexico
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of relevant experience
  • Experience in financial analysis, accounting and valuation
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
  • 2 a 5 años de experiencia en: Riesgo de crédito
  • Análisis de crédito
  • Políticas de crédito
  • Se requieren nociones básicas de riesgo y productos de crédito
  • Licenciatura en: Matemáticas
  • Física
Job Responsibility
Job Responsibility
  • Resolve issues and recommend solutions to moderate problems
  • Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
  • Serve as an industry expert and advisor
  • Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
  • Develop risk management framework and processes for funds
  • Advise businesses and clients on transaction structures and negotiate credit terms
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
  • Fulltime
Read More
Arrow Right

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of relevant experience
  • Experience in financial analysis, accounting and valuation
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
  • Experienced in developing, implementing, and monitoring credit strategies or scoring models across authorizations, underwriting, existing customer management and collections
  • Programming skills in advanced SAS, SQL, Knowledge Studio, SAS E-miner in mainframe, UNIX and PC environments.
  • Highly proficient in Excel/pivot tables and PowerPoint.
  • Exposure to project/process management
  • Strong communication and presentation skills targeting a variety of audiences
  • Flexibility in approach and thought process
Job Responsibility
Job Responsibility
  • Resolve issues and recommend solutions to moderate problems
  • Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
  • Serve as an industry expert and advisor
  • Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
  • Develop risk management framework and processes for funds
  • Advise businesses and clients on transaction structures and negotiate credit terms
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  • Fulltime
Read More
Arrow Right

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...
Location
Location
India , Bengaluru; Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of relevant experience
  • Experience in financial analysis, accounting and valuation
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Resolve issues and recommend solutions to moderate problems
  • Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
  • Serve as an industry expert and advisor
  • Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
  • Develop risk management framework and processes for funds
  • Advise businesses and clients on transaction structures and negotiate credit terms
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...
Location
Location
India , Bengaluru; Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of relevant experience
  • Experience in financial analysis, accounting and valuation
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Resolve issues and recommend solutions to moderate problems
  • Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
  • Serve as an industry expert and advisor
  • Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
  • Develop risk management framework and processes for funds
  • Advise businesses and clients on transaction structures and negotiate credit terms
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
  • Expanded Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right

Credit Portfolio Intermediate Analyst

The Credit Portfolio Intermediate Analyst is an intermediate-level position resp...
Location
Location
India , Gurugram; Mumbai
Salary
Salary:
Not provided
https://www.citi.com/ Logo
Citi
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of relevant experience
  • Experience in financial analysis, accounting and valuation
  • Consistently demonstrate clear and concise written and verbal communication
  • Bachelor's degree/University degree or equivalent experience
Job Responsibility
Job Responsibility
  • Resolve issues and recommend solutions to moderate problems
  • Integrate specialty area knowledge with an understanding of industry standards and practices and how teams collaborate to accomplish goals of the sub-function/ job family
  • Serve as an industry expert and advisor
  • Analyze and approve counter-party credit limits for trading, transactional and financing businesses with funds
  • Develop risk management framework and processes for funds
  • Advise businesses and clients on transaction structures and negotiate credit terms
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and /or other team members
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
What we offer
What we offer
  • Programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling
  • Expanded Paid Parental Leave Policy
  • Resources to manage financial well-being and help plan for the future
  • Access to an array of learning and development resources
  • Variety of programs that help employees balance their work and life, including generous paid time off packages
  • Resources and tools to volunteer in the communities
  • Fulltime
Read More
Arrow Right