Credit Control Advisor Job at Oxford International Education Group (Mumbai)

Job Description

We are seeking a diligent and proactive Credit Control Advisor to join our team, with a focus on student debt recovery. The role involves managing outstanding student payments by making timely and professional outbound calls, maintaining accurate records, and ensuring prompt follow-ups to support the team. The ideal candidate will have strong communication skills, empathy, persistence, and a solution-oriented mindset.

Job Responsibility

Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non-payment
Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on agreed terms
Follow up on overdue invoices and implement company collection procedures in line with established policies
Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency
Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel
Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues
Maintain accurate and detailed records of conversations, payment commitments, and follow up actions in the CRM or student database
Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards
Establish and uphold credit policies that balance customer service best practices with the timely collection of fees
Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review

Requirements

Eligibility to live and work in India
Willingness to undergo a DBS check or overseas equivalent
Educated to a bachelor’s degree or master’s level or currently in Post Graduate level of studies from/at a reputed university
High level of accuracy and attention to detail in maintaining records and follow-ups
Basic understanding of credit control, debt recovery, and collection practices
Excellent communication, problem-solving, and organizational skills
Knowledge of admissions processes, compliance regulations, and student recruitment trends
Excellent verbal and written communication skills in English
Strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism
Ability to work well under pressure in a fast-paced, target-driven, service-focused environment
Proven ability to manage relationships with external partners and internal stakeholders
Results-oriented and self-motivated
Good negotiation skills to agree on and manage payment plans
Ability to work on own initiative and unsupervised whilst contributing as a member of a team
IT literate with good numeracy skills and attention to detail
Excellent organizational, planning, and interpersonal skills
Ability to analyse data, provide reports and to propose corrective action
The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented

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Credit Control Advisor

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