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Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments and minimizing bad debts within TNC/247. Also responsible for the invoicing and transferring liability on penalty charge notices. Duties will include raising invoices, chasing overdue invoices by phone, email and post. This market needs to ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximizes amounts recovered from the PCO/H247 drivers, while providing an excellent service and actively building client relationships and marketing/business development opportunities.
Job Responsibility:
Manage damage invoicing to customers
Aged debt credit control process and current debt process – ensuring vehicles are immobilised effectively and in line with process
Escalation and support to other departments
Communication with stakeholders and customers
Debt management, new processes, and insurance processes if applicable and appropriate
Ensuring compliance in all communication across the business units in line with rental agreement
Debt recovery/Collection
Liaising with the CX team to ensure understanding and adherence to processes related to invoicing, billing and reconciling both
Improve efficiency in cash collection activities and reduce bad debt exposure
Chasing overdue invoices in a timely manner in line with process
Invoicing and transferring liability for penalty charge notices
Holiday cover for recovery of excess and replacement vehicles
Immobilization of vehicles in line with nonpayment processes
Recovery of debt for Hertz 247
Assist the manager of this department in preparing court packs
Requirements:
Fluency in French and English
Moderate / Expert proficiency in Microsoft Office (word, excel, Power Point)
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable
ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build support a high-performing, results-oriented, and highly engaged team
Ability to drive process and organisational change
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organisation, time management, delegation, and prioritization skills