Credit Control Administrator

• Setting clients up on our in house invoice portal system
• Uploading invoices to client portals for processing and dealing with queries
• Manage an allocated section of queries, using our in house System, resolving and identifying root cause issues, and any necessary action to prevent recurring issues and themes
• Investigating and resolving complex customer queries outside of the in house system, involving liaising with internal and external stakeholders
• Sending of copy invoices and statements when requested via the in house system or from a customer via email
• Ad hoc reconciliation of customer accounts, as instructed by the Team Leader or customer themselves via email or conversation
• Downloading daily bank statements from the online banking system and updating the daily banking excel file
• Cash posting / allocation
• Providing daily and weekly reporting on cash promised, received, allocated and unallocated
• Running the daily open transactions report
• Ad hoc analysis and reporting on various trends (queries, cash, corrections, payments etc.), as requested by Head of Credit Control
• Run reports for query volumes and who they currently sit with, to manage volumes and age of queries
• Assisting the Credit Controllers with debt chase where necessary
• Investigating bank payments to identify the client and chase for remittance

• Have good Excel skills, for example, maintaining spreadsheets, updating data
• Have a willingness to develop new skills
• Be a good communicator
• Have excellent verbal and written skills
• Have great customer service skills
• Be able to learn quickly and adapt to (sometimes complex) in-house systems
• Have the ability to work to deadlines and prioritise workload
• Be organised with a methodical approach
• Be self-motivated, proactive with a tenacious, professional approach to chasing payments
• Be able to focus on a task
• Have an honest and discreet attitude when dealing with company accounts
• Work as part of a team and communicate with Management
• Have a positive and proactive attitude
• Be able to follow Company Policies and procedures

Have some transactional finance experience

• Refer a friend for £1000 bonus which is unlimited
• Generous holiday entitlement
• Day off for your birthday
• Staff Awards
• Hotel and airline discounts
• Employee Assistance Programme