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360 Resourcing Solutions Logo 360 Resourcing Solutions · Finance

Credit Control Administrator

United Kingdom, Canary Wharf 27500.00 GBP / Year · Job Posted March 21, 2026
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Job Description

Credit Control Administrator is responsible for managing customer accounts, ensuring timely payments and minimizing bad debts within TNC/247. Also responsible for the invoicing and transferring liability on penalty charge notices. This market needs to ensure that a high quality, business focused, efficient and cost-effective bespoke service which maximizes amounts recovered from the PCO/H247 drivers, while providing an excellent service and actively building client relationships and marketing/business development opportunities.

Job Responsibility

  • Manage customer accounts, ensuring timely payments and minimizing bad debts within TNC/247
  • Invoicing and transferring liability on penalty charge notices
  • Raising invoices
  • Chasing overdue invoices by phone, email and post
  • Manage damage invoicing to customers
  • Aged debt credit control process and current debt process – ensuring vehicles are immobilised effectively and in line with process
  • Escalation and support to other departments
  • Communication with stakeholders and customers
  • Debt management, new processes, and insurance processes if applicable and appropriate
  • Ensuring compliance in all communication across the business units in line with rental agreement
  • Debt recovery/Collection
  • Liaising with the CX team to ensure understanding and adherence to processes related to invoicing, billing and reconciling both
  • Improve efficiency in cash collection activities and reduce bad debt exposure
  • Chasing overdue invoices in a timely manner in line with process
  • Invoicing and transferring liability for penalty charge notices
  • Holiday cover for recovery of excess and replacement vehicles
  • Immobilization of vehicles in line with nonpayment processes
  • Recovery of debt for Hertz 247
  • Assist the manager of this department in preparing court packs

Requirements

  • Fluency in Dutch and English
  • Moderate / Expert proficiency in Microsoft Office (word, excel, Power Point)
  • Ability to collaborate with internal and external stakeholders across multiple functions and locations
  • Ability to influence
  • Flexible and adaptable
  • ability to work effectively in ambiguous situations
  • Excellent verbal and written communication skills
  • Results driven, ability to make decisions and help solve problems
  • Ability to build support a high-performing, results-oriented, and highly engaged team
  • Ability to drive process and organisational change
  • Ability to motivate teams and keep a positive attitude in a fast-paced environment
  • Ability to work under minimal supervision with a goal-oriented mindset
  • Ability to see the big picture and leverage critical thinking and decision-making skills
  • Excellent organisation, time management, delegation, and prioritization skills
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