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We are looking for an experienced Credit/Collections Supervisor/Manager to lead member solutions and collections operations in Grand Blanc, Michigan. This role oversees portfolio performance across consumer, mortgage, and commercial lending while guiding a team responsible for loan servicing, restructures, underwriting support, and complex recovery matters. The position also partners with senior lending leadership on department planning, operational improvements, and long-term strategies that strengthen risk management and member outcomes.
Job Responsibility
Direct daily collections and member solutions activities, ensuring effective oversight of delinquency management and overall portfolio results across multiple loan types
Guide and develop department staff through coaching, training, and cross-functional instruction to build capability in servicing, restructuring, underwriting support, and recovery processes
Manage complex casework involving bankruptcy matters, foreclosure actions, repossessions, and related recovery efforts in accordance with applicable regulations and internal standards
Oversee reserve analysis, credit bureau dispute handling, force-placed insurance activities, and other risk-control functions tied to the loan portfolio
Supervise the administration, marketing, and disposition of recovered assets, including both vehicle-related collateral and real property
Review collection strategies and operational performance metrics to identify trends, improve effectiveness, and support stronger financial outcomes
Collaborate with lending leadership on strategic planning initiatives, department priorities, and process enhancements that support organizational goals
Ensure compliant execution of collection and recovery activities across consumer, residential mortgage, and commercial accounts
Support decision-making related to credit and repayment solutions by balancing risk mitigation with member service considerations
Requirements
Bachelor's degree required
At least 7 years of experience in collections, including work with consumer, residential mortgage, or commercial portfolios in banking and/or credit union environment
Minimum 5 years of leadership experience supervising and developing staff
Strong knowledge of bankruptcy law, foreclosure law, contract law, and collections-related legal requirements
Demonstrated ability to manage complex delinquency, recovery, and asset disposition activities
Experience reviewing or approving credit-related decisions within a lending or collections environment
Working knowledge of loan servicing, restructures, and portfolio performance management
Strong analytical, communication, and team leadership skills