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Credit/Collections Supervisor/Manager

United States, Grand Blanc Employment contract · Job Posted June 29, 2026
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Job Description

We are looking for an experienced Credit/Collections Supervisor/Manager to lead member solutions and collections operations in Grand Blanc, Michigan. This role oversees portfolio performance across consumer, mortgage, and commercial lending while guiding a team responsible for loan servicing, restructures, underwriting support, and complex recovery matters. The position also partners with senior lending leadership on department planning, operational improvements, and long-term strategies that strengthen risk management and member outcomes.

Job Responsibility

  • Direct daily collections and member solutions activities, ensuring effective oversight of delinquency management and overall portfolio results across multiple loan types
  • Guide and develop department staff through coaching, training, and cross-functional instruction to build capability in servicing, restructuring, underwriting support, and recovery processes
  • Manage complex casework involving bankruptcy matters, foreclosure actions, repossessions, and related recovery efforts in accordance with applicable regulations and internal standards
  • Oversee reserve analysis, credit bureau dispute handling, force-placed insurance activities, and other risk-control functions tied to the loan portfolio
  • Supervise the administration, marketing, and disposition of recovered assets, including both vehicle-related collateral and real property
  • Review collection strategies and operational performance metrics to identify trends, improve effectiveness, and support stronger financial outcomes
  • Collaborate with lending leadership on strategic planning initiatives, department priorities, and process enhancements that support organizational goals
  • Ensure compliant execution of collection and recovery activities across consumer, residential mortgage, and commercial accounts
  • Support decision-making related to credit and repayment solutions by balancing risk mitigation with member service considerations

Requirements

  • Bachelor's degree required
  • At least 7 years of experience in collections, including work with consumer, residential mortgage, or commercial portfolios in banking and/or credit union environment
  • Minimum 5 years of leadership experience supervising and developing staff
  • Strong knowledge of bankruptcy law, foreclosure law, contract law, and collections-related legal requirements
  • Demonstrated ability to manage complex delinquency, recovery, and asset disposition activities
  • Experience reviewing or approving credit-related decisions within a lending or collections environment
  • Working knowledge of loan servicing, restructures, and portfolio performance management
  • Strong analytical, communication, and team leadership skills

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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