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Credit Collections Supervisor Manager

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Robert Half

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Location:
United States , Lancaster

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

We are looking for an experienced Credit/Collections Supervisor/Manager to lead and oversee our accounts receivable operations in Lancaster, Pennsylvania. This long-term contract position offers the opportunity to manage a dedicated team, ensuring efficient collections processes, accurate record-keeping, and strong client relationships.

Job Responsibility:

  • Supervise and mentor the accounts receivable team, providing guidance, training, and performance evaluations to ensure team success
  • Oversee the entire collections process, including account assessments, outbound communication, resolving billing disputes, and processing credits or adjustments in a timely and detail-oriented manner
  • Maintain precise and up-to-date records by documenting all collection activities and monitoring reports within the accounting system
  • Collaborate with internal and external stakeholders by preparing correspondence, generating detailed reports, and delivering presentations as needed
  • Analyze accounts to identify delinquency trends and report findings to management with actionable recommendations
  • Ensure compliance with company policies and confidentiality standards when handling sensitive financial data
  • Develop and implement strategies to improve collection efficiency and client satisfaction
  • Address escalated client concerns and work to maintain positive relationships
  • Perform additional duties and projects as assigned to support departmental goals

Requirements:

  • Bachelor’s degree in Accounting, Finance, Business, or a related field is required
  • At least 5 years of experience in collections and team management
  • Proficiency in NetSuite or similar accounting software is essential
  • Strong customer service and conflict resolution skills, with the ability to handle sensitive matters professionally
  • Excellent organizational skills, with a focus on accuracy and timely communication
  • Ability to multitask effectively, adapt to dynamic priorities, and work under pressure
  • Commitment to maintaining confidentiality and ethical conduct in all aspects of the role
  • A valid driver’s license with the ability to travel as needed
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 19, 2026

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