Credit/Collections Supervisor/Manager Job at Robert Half (Charlotte)

Credit/Collections Supervisor/Manager

Robert Half

Location:
United States , Charlotte

Category:
Finance

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a proactive Credit/Collections Supervisor/Manager to lead accounts receivable and commercial collections operations for a growing organization in Charlotte, North Carolina. This role is ideal for a hands-on leader who can guide teams, improve performance through data, and build strong partnerships across the business. The successful candidate will bring a forward-thinking approach, confidence working independently, and the ability to manage both day-to-day execution and longer-term process improvement in a dynamic manufacturing environment.

Job Responsibility:

Lead daily commercial collections and accounts receivable activities, ensuring team performance aligns with business objectives and service expectations
Monitor key collection and delinquency metrics, identify trends, and provide clear updates and recommendations to senior leadership
Set priorities for the team by directing focus toward high-risk or past-due accounts and adjusting collection strategies to improve recovery outcomes
Step in to support complex collection efforts when needed, including escalations involving internal stakeholders, customers, legal partners, or commercial teams
Maintain strong oversight of concerning accounts, helping the organization address payment risk before issues grow further
Take ownership of bad debt reserve reviews and write-off coordination, including preparing for monthly discussions and partnering with accounting to complete approved actions
Ensure collection practices remain consistent with company policies and reinforce accountability across supervisors and broader team members
Help lead operational change related to outsourced collections support, including managing local supervisors and aligning efforts across an extended team structure
Build a strong understanding of the business, establish operating cadences, and develop both immediate priorities and longer-term improvements for the function

Requirements:

Previous leadership experience in commercial credit and collections, with the ability to manage teams and drive results in a fast-paced environment
Hands-on experience with HighRadius or a comparable AI-driven receivables platform such as Billtrust or YayPay
Demonstrated success working through outsourcing, organizational change, or similar operational transformation within collections or accounts receivable
Strong analytical skills with the ability to interpret performance data, assess account risk, and support credit-related decisions
Confident, self-directed leadership style with a track record of taking initiative and moving work forward without close oversight
Knowledge of write-off processes, bad debt reserves, and partnership with accounting on receivables-related financial activities
Ability to collaborate effectively with cross-functional stakeholders while maintaining accountability and clear communication across teams
Interest in expanding scope over time and growing within a high-performing organization

What we offer:

Medical, vision, dental, and life and disability insurance
Company 401(k) plan

Additional Information:

Job Posted:
May 04, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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