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Credit/Collections Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Burlington

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled Credit/Collections Specialist to join our clients team in Burlington, Vermont. This role is ideal for someone who excels in fast-paced environments and values collaboration, organization, and effective communication. As part of the team, you will play a key role in managing customer accounts, ensuring compliance with policies, and delivering exceptional service.

Job Responsibility:

  • Manage customer accounts by monitoring payment history, addressing overdue balances, and initiating collection efforts as needed
  • Communicate clearly with customers to resolve payment issues and provide clear explanations of policies and guidelines
  • Analyze usage data and financial reports to develop tailored payment plans and budget solutions
  • Ensure compliance with regulatory standards and company policies in all interactions and decisions
  • Perform field service disconnections when necessary, using appropriate tools safely and efficiently
  • Collaborate with team members to prioritize tasks and adapt to changing workflow demands
  • Utilize Microsoft Office and other software applications to maintain accurate records and generate reports
  • Remain calm and attentive to details in challenging situations, maintaining a customer-focused approach
  • Apply strong analytical and problem-solving skills to identify and address account discrepancies
  • Demonstrate discretion and attention to detail in all aspects of the role

Requirements:

  • High school diploma or equivalent required
  • Previous experience in collections, customer service, or call center environments
  • Strong math skills to analyze reports and interpret financial data
  • Proficiency in Microsoft Office and ability to learn new software systems
  • Exceptional verbal and written communication skills
  • Ability to understand and explain regulatory guidelines and company policies
  • Dependable and self-motivated with a positive attitude
  • Comfortable handling potentially sensitive situations with professionalism and discretion
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 18, 2026

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