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We are seeking a results‑driven Credit & Collections Specialist to manage a portfolio of customer accounts, drive timely cash collections, and minimize risk in a fast‑paced, high‑volume environment.
Job Responsibility:
Own and manage assigned customer accounts
collect on past‑due receivables
Proactively follow up with customers and document all collection activity
Resolve billing discrepancies, disputes, unapplied payments, and reconciliations
Manage account holds/releases, adjustments, refunds, and credit requests
Analyze portfolio data and reports to track performance and risks
Partner cross‑functionally and escalate delinquent accounts as needed
Support process improvements, cross‑training, and ad hoc projects
Requirements:
3+ years of Credit & Collections experience
Experience with SAP or similar ERP systems
Strong negotiation, communication, and customer service skills
High attention to detail with strong organization and urgency
Proficiency in Microsoft Excel, Word, and Windows
Associate or bachelor’s degree (or equivalent experience)
Nice to have:
5+ years collections experience managing large portfolios (100+ accounts)
Bachelor’s degree in finance or accounting
What we offer:
Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance
3 weeks vacation, 11 holidays plus paid sick time
Up to 8 weeks of 100% paid company parental leave
401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution