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The responsibilities for this role will consist of: evaluating credit applications, applying daily payments, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.
Job Responsibility:
Review and assess customer credit applications, financial statements, and payment history to establish appropriate credit limits
Monitor accounts receivable aging and proactively follow up on past-due balances
Perform collections activities via phone, email, and written correspondence
Investigate and resolve billing discrepancies, short payments, and disputes
Maintain accurate and up-to-date customer credit files and account records
Collaborate with sales, customer service, and accounting teams to address account issues
Recommend accounts for credit holds or escalation based on risk assessment
Prepare and analyze reports related to credit exposure, delinquency trends, and collections performance
Support month-end close activities, including reconciliation of A/R accounts
Ensure compliance with company policies and applicable regulations
Requirements:
Bachelors degree in Accounting/Finance/Business Administration
2+ years of B2B Collections experience
Medium/large company background with complex systems
Strong Microsoft Excel skills
Manufacturing, Distribution, Construction industry preferred
Excellent negotiation, communication, and problem-solving skills
Detail-oriented with the ability to manage multiple priorities
Nice to have:
Manufacturing, Distribution, Construction industry preferred