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Credit & Collections Specialist

https://www.baxter.com/ Logo

Baxter

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Location:
United States , Birmingham

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Category:
Finance

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Contract Type:
Employment contract

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Salary:

43200.00 - 59400.00 USD / Year
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Job Description:

This is where your insights influence change. As a member of the Baxter Finance team, you have the critical thinking and analytical mindset that allows you to translate data into meaningful, actionable insights that help teams learn and adapt along the way. We guide our internal partners to understand financial opportunities or realities that move Baxter forward and closer to our mission to save and sustain lives. While you often work independently with your cross-functional team, you always have the greater finance organization to lean on for support and career mentoring. This is an onsite role in Birmingham, Alabama, five days per week.

Job Responsibility:

  • Perform collection activities to ensure accounts are paid according to contractual terms, including timely follow-up and accurate billing
  • Resolve customer questions and issues that may be complex, requiring sound judgment, policy interpretation, and cross-functional coordination
  • Monitor and maintain credit files with detailed records of account activity, payment history, and communication
  • Prepare required reports that summarize account status, trends, and impacts to customers and the business
  • Conduct credit analysis on existing or new customers using information from banks, credit organizations, and financial institutions
  • Send follow-up communications including letters, billing notices, and payment reminders
  • Accept and process customer payments with accuracy and adherence to internal procedures
  • Use credit and collection software within a Windows and mainframe environment to track, monitor, and manage account activity

Requirements:

  • 3+ years of experience in a customer-contact environment preferred, with the ability to communicate clearly and professionally
  • Strong organizational skills and the ability to prioritize multiple tasks in a fast-paced setting
  • Proficiency with Windows-based software and comfort learning mainframe applications
  • Ability to analyze and solve problems by applying procedures, policies, and sound judgment
  • Attention to detail when posting payments, maintaining records, and reviewing account activity
  • Effective written and verbal communication for interacting with customers, sales teams, and internal partners
  • Ability to work within time constraints to meet service levels and support business needs
  • Educational foundation including a high school diploma (required) and some college coursework (preferred), along with basic math skills
What we offer:
  • Support for Parents
  • Continuing Education/Professional Development
  • Employee Health & Well-Being Benefits
  • Paid Time Off
  • 2 Days a Year to Volunteer
  • medical and dental coverage starting on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP) with the ability to purchase company stock at a discount
  • 401(k) Retirement Savings Plan (RSP) with options for employee contributions and company matching
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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