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We are looking for a Credit & Collections Specialist to join our team in Lakeland, Florida. This position supports the credit function by evaluating customer accounts, monitoring receivables, and helping maintain healthy payment activity across a commercial portfolio. The role is well suited for someone who brings sound judgment, strong follow-through, and the ability to communicate professionally with customers and internal partners.
Job Responsibility
Evaluate new customer credit requests and determine appropriate payment terms and credit exposure
Monitor assigned receivables by reviewing aging activity, following up on overdue balances, and taking timely action to improve collections performance
Contact customers regarding outstanding invoices, resolve payment issues, and maintain clear documentation of collection efforts and account updates
Investigate billing questions and account discrepancies by partnering with sales, customer service, and other internal teams to reach prompt resolution
Process approved electronic payments accurately within company systems and ensure records are updated to reflect current account status
Review existing customer accounts to identify changing risk, recommend adjustments when needed, and escalate higher-risk situations to the Credit & Collections Supervisor
Support decisions on payment arrangements for delinquent balances and assist with recommendations related to write-offs for uncollectible accounts
Requirements
At least 2 years of experience in credit and collections
Working knowledge of credit evaluation, account review, and collections practices for business customers
Ability to analyze account history, payment behavior, and supporting documentation to make informed recommendations
Strong verbal and written communication skills with the ability to manage customer interactions professionally
Consistent work history that demonstrates reliability, accountability, and strong job tenure
Strong organizational skills with the ability to manage multiple accounts, priorities, and deadlines effectively
What we offer
Medical, vision, dental, and life and disability insurance