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Brook-St Hiredonline Logo Brook-St Hiredonline · Finance

Credit & Collections Representative

United Kingdom, Renfrewshire · Job Posted April 11, 2026
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Job Description

Credit & Collections Representative (Temporary Contract - to start April 2026) 3 - 6 months. (Full time position - 2 days Working from Home, 3 days in the Office). The role would suit a candidate with excellent rapport building, strong verbal and written communication with the ability and passion to achieve important metrics.

Job Responsibility

  • Accountable for the collection of debt on allocated portfolio of customers
  • Responsible for the calculation, approval and maintenance of credit limits for new and/or existing customer accounts
  • Performs regular order hold review and decision-making regarding order release
  • General credit control account administration
  • Perform and evaluate credit checks on new customer accounts according to company policy
  • Proactively contact customers, primarily by telephone, regarding payments to ensure invoice processing and timely payments have been scheduled
  • plan and prioritise customer calls regularly to improve collections on the largest open invoices
  • Ensure collection software is always updated with regards to actions taken, follow-ups needed, query reporting and most recent customer contact details
  • Update ERPs manually - credit limits, placing accounts on hold etc.
  • Work with local Sales, Customer Services and Team Leader to tackle problem accounts and decide when accounts should be on hold
  • Carry out appropriate hold activity directly on allocated accounts
  • observe all accounts placed on hold within designated credit management countries, ensuring the release of orders once payment is received, or when appropriate evidence is secured
  • Liaise with other departments and communicate credit hold decisions to relevant business divisions / departments
  • Allocate credits on a regular basis in consultation with Cash allocation team, Customer Services and customers
  • Log, review and follow up on customer complaints by collaborating closely with the relevant functions to ensure timely resolution
  • Assist with the company's e-invoicing process, if relevant
  • Assist the cash application team where needed
  • Various ad hoc responsibilities/tasks may be assigned from time to time by Team Leader

Requirements

  • Educated to higher / standard grade level
  • Previous experience ideally operating in a lively accounts or customer service function taking care of Government as well as Commercial customers is required
  • Previous experience in troubleshooting and resolving transactional issues and interacting effectively with both colleagues and management is required
  • Attention to detail and accuracy is required
  • Relevant software application proficiency strongly preferred (e.g. Oracle E1, SAP, CForia, etc.)
  • Excellent digital literacy and knowledge of the Microsoft Office software (Outlook, Excel, PowerPoint, Word, etc.)
  • Fluent in English

Nice to have

  • ICM qualification is helpful, but not required
  • Fluent in another European language may be useful
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