Credit & Collections Manager

• Lead collection activities across outstanding accounts, prioritizing aged balances and accelerating cash recovery
• Review customer credit profiles and payment history to support sound credit decisions and reduce risk exposure
• Partner with finance and accounting stakeholders to address delinquent accounts, resolve billing concerns, and improve collection workflows
• Analyze accounts receivable trends and produce clear reporting on past-due balances, collection progress, and risk areas
• Take direct ownership of complex or escalated collection matters, personally driving follow-up and resolution when needed
• Establish practical processes and performance expectations to help the team manage increased volume more effectively
• Use Excel and other business systems to track account activity, organize collection efforts, and support operational decision-making
• Support organizational changes within the function, including helping integrate new team support resources as the structure evolves

• Extensive detail-oriented experience in commercial collections with a strong record of improving payment outcomes
• Background in credit evaluation, credit approval, and accounts receivable management
• Ability to work independently in a hands-on capacity while also guiding collection priorities across the function
• Strong Excel skills and overall comfort working with financial systems and reporting tools
• Experience analyzing delinquent accounts and recommending actions that balance customer relationships with business risk
• Clear communication skills with the ability to collaborate effectively with finance leadership and internal partners

Higher education industry experience is preferred, though candidates from other sectors will also be considered

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan