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Credit & Collections Lead

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Vodafone

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Location:
Ireland , Dublin

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Category:
Finance

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Contract Type:
Not provided

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Salary:

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Job Description:

We are seeking a Credit & Collections Lead to manage a corporate collections portfolio, guide a small team of credit controllers, and ensure collections performance aligns with defined targets and KPIs. The role requires strong stakeholder engagement, analytical capability, and hands‑on experience in resolving complex issues within credit management. The individual will support reporting, process improvement initiatives, and contribute to enhancing operational efficiency across the collections environment.

Job Responsibility:

  • Manage the day‑to‑day operations of the corporate collections portfolio
  • Lead and develop a team of 2 (+1) credit controllers and oversee back‑office resource activity
  • Drive collections performance to exceed targets, reduce ageing, and improve DSO in line with KPIs
  • Conduct weekly team check‑ins to review progress and align on priorities
  • Lead DIQ (Disputes, Issues & Queries) resolution through proactive stakeholder engagement
  • Collaborate with Treasury on complex fixed, VOIS, and OTC unposted cash KPI management
  • Manage a cohort of approximately 50 corporate customer accounts
  • Support the Corporate Collections Manager with ad hoc reporting including monthly decks, bad debt provision reporting, and daily cash postings
  • Act as the escalation point for complex fixed-base collections issues
  • Support the complex fixed team with reconciliations and continuous process improvement opportunities
  • Contribute to projects aimed at enhancing complex fixed operational processes
  • Attend and support CXX board initiatives alongside the Corporate Collections Manager
  • Lead stakeholder meetings, query resolution discussions, and customer onsite engagements
  • Ensure all activities align with Corporate Collections processes, KPIs, and SLAs
  • Provide cash forecasting and performance monitoring insights
  • Support IT access requirements for the complex fixed team

Requirements:

  • Experienced professional with 4+ years in a Credit Control team lead role
  • Demonstrated background in Credit Management with strong numerical and analytical skills
  • Skilled SAP user with the ability to work confidently with data
  • Strong communicator with the ability to engage individuals and groups effectively
  • Highly organised with strong prioritisation skills and attention to detail
  • Dedicated to achieving results and resolving complex issues
  • Customer‑centred individual able to build positive working relationships
  • Self‑motivated, proactive, and committed to continuous improvement
  • Comfortable managing multiple tasks simultaneously with accuracy
  • Willing and available to travel for business requirements
  • Proficient in Excel and able to utilise it for reporting and analysis
What we offer:
  • Opportunities to develop leadership capability by guiding and supporting a specialist collections team
  • Exposure to senior stakeholders through regular cross‑functional engagement and participation in CXX board initiatives
  • Hands‑on experience with process optimisation and operational improvement projects within a complex collections environment
  • Growth in analytical and commercial insight through ownership of reporting, forecasting, and performance measurement activities
  • The chance to build expertise in large‑scale credit operations, SAP systems, and corporate customer management

Additional Information:

Job Posted:
February 17, 2026

Work Type:
Hybrid work
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