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As a part of our team, you'll be instrumental in handling customer credit applications and inquiries, maintaining accurate records, and executing various administrative tasks in the field of collections.
Job Responsibility:
Accurately and efficiently process customer credit applications
Maintain precise records of customer credit
Handle customer inquiries and resolve any issues in a timely manner
Assist in sending collection emails to customers
Undertake various administrative tasks including invoice submission into customer portals
Research and resolve payment discrepancies
Assist the cash applications teams in posting lockbox, ACH and credit card payments
Partake in the daily mailing of invoices and credit memos
Monitor customer accounts and perform appropriate actions
Requirements:
Demonstrated proficiency in Customer Service
Experience with Invoice creation and management
Proficient in Payment Processing
Familiarity with ERP - Enterprise Resource Planning systems
Understanding of Collection Processes
Prior experience in Credit - Collections
Ability to conduct Research Analysis
Experience with Submission processes
Knowledge of Automated Clearing House (ACH) transactions
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