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Credit & Collections Associate

Canada, Vancouver 47600.00 - 68000.00 USD / Year · Job Posted June 09, 2026
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Job Description

Reporting to the Accounts Receivable Supervisor, the Credit & Collections Associate will collect Accounts Receivable as close to selling terms as possible, within established policies and practices, in a manner that results in sound, accurate receivables while providing excellent customer service. The incumbent will maintain timely, accurate information that meets Credit Management requirements. This is an 18 month contract role, based out of our Vancouver Head Office with a hybrid work schedule.

Job Responsibility

  • Collect Accounts Receivable as close to selling terms as possible
  • Maintain timely, accurate information that meets Credit Management requirements
  • Promptly identify overdue amounts and implement systematic follow-up
  • Record collection progress including weekly Credit Exception and Aged Trial Balance reports
  • Notify A/R Supervisor of cash flow problems
  • Provide special assistance to customers
  • Retain and enhance customer goodwill
  • Assist credit manager with administrative duties
  • Cash Application of assigned accounts
  • Reconciliation of unapplied cash, short payment, and payment discrepancies
  • Regular monitoring of accounts receivable aged trial balance
  • Investigate payment discrepancies and determine appropriate action
  • Identify and analyze payment patterns
  • Initiate appropriate action on unearned discounts and payment deductions
  • Be responsive to customer needs for document distribution
  • Identify cost effective methods to improve payment performance
  • Observe changes for customer base and modify customer master file
  • Ensure customer profile contains current payment analysis
  • Provide relief for other personnel as required
  • Resolve credit exceptions and release orders
  • Maintain remittance and receivable info per departmental procedures
  • General month end duties
  • Evaluate existing system and recommend improvements
  • Manage strong relationships with internal and external stakeholders

Requirements

  • Post-secondary education completion
  • Core accounting and/or credit management courses preferred but not required
  • 3 - 5 years of administrative experience - collection and/or accounting experience preferred
  • Previous experience in the lumber, pulp, or manufacturing industry is an asset
  • Strong computer skills and solid background working with modern office software and reporting tools including Microsoft 365 applications
  • Strong Excel proficiency is crucial for success in this role
  • Microsoft Fabric, Power BI and Power Automate abilities would be a strong asset
  • JD Edwards experience would be considered an asset
  • Self-motivated with strong communication skills and the ability to work in a fast-paced dynamic team environment
  • Well organized, with a high degree of accuracy and attention to detail
  • Strong customer service skills
  • Ability to prioritize, deadline driven and able to handle multiple time-sensitive tasks successfully
  • Excel skills are exceedingly important in our department and should be flagged
  • A strong asset would be Microsoft Fabric, Power BI and Power Automate abilities

Nice to have

  • Previous experience in the lumber, pulp, or manufacturing industry
  • Microsoft Fabric, Power BI and Power Automate abilities
  • JD Edwards experience

What we offer

  • Performance-based incentive plans
  • Recognition programs
  • Benefits
  • Paid leaves
  • Pension plans with base and matching contributions
  • Savings options
  • Robust health & well-being initiatives
  • Investment in development

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