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Reporting to the Accounts Receivable Supervisor, the Credit & Collections Associate will collect Accounts Receivable as close to selling terms as possible, within established policies and practices, in a manner that results in sound, accurate receivables while providing excellent customer service. The incumbent will maintain timely, accurate information that meets Credit Management requirements. This is an 18 month contract role, based out of our Vancouver Head Office with a hybrid work schedule.
Job Responsibility
Collect Accounts Receivable as close to selling terms as possible
Maintain timely, accurate information that meets Credit Management requirements
Promptly identify overdue amounts and implement systematic follow-up
Record collection progress including weekly Credit Exception and Aged Trial Balance reports
Notify A/R Supervisor of cash flow problems
Provide special assistance to customers
Retain and enhance customer goodwill
Assist credit manager with administrative duties
Cash Application of assigned accounts
Reconciliation of unapplied cash, short payment, and payment discrepancies
Regular monitoring of accounts receivable aged trial balance
Investigate payment discrepancies and determine appropriate action
Identify and analyze payment patterns
Initiate appropriate action on unearned discounts and payment deductions
Be responsive to customer needs for document distribution
Identify cost effective methods to improve payment performance
Observe changes for customer base and modify customer master file
Ensure customer profile contains current payment analysis
Provide relief for other personnel as required
Resolve credit exceptions and release orders
Maintain remittance and receivable info per departmental procedures
General month end duties
Evaluate existing system and recommend improvements
Manage strong relationships with internal and external stakeholders
Requirements
Post-secondary education completion
Core accounting and/or credit management courses preferred but not required
3 - 5 years of administrative experience - collection and/or accounting experience preferred
Previous experience in the lumber, pulp, or manufacturing industry is an asset
Strong computer skills and solid background working with modern office software and reporting tools including Microsoft 365 applications
Strong Excel proficiency is crucial for success in this role
Microsoft Fabric, Power BI and Power Automate abilities would be a strong asset
JD Edwards experience would be considered an asset
Self-motivated with strong communication skills and the ability to work in a fast-paced dynamic team environment
Well organized, with a high degree of accuracy and attention to detail
Strong customer service skills
Ability to prioritize, deadline driven and able to handle multiple time-sensitive tasks successfully
Excel skills are exceedingly important in our department and should be flagged
A strong asset would be Microsoft Fabric, Power BI and Power Automate abilities
Nice to have
Previous experience in the lumber, pulp, or manufacturing industry
Microsoft Fabric, Power BI and Power Automate abilities
JD Edwards experience
What we offer
Performance-based incentive plans
Recognition programs
Benefits
Paid leaves
Pension plans with base and matching contributions