Credit & Collections Analyst

• Build and maintain ongoing relationships with client contacts, reaching out as needed to determine payment status of billed invoices
• Prioritize collection activities to maximize cash receipts
• Follow up with agency A/P departments and Treasury in a timely manner once invoices are cleared for payment
• Work internally with sales teams and finance to resolve discrepancies and ensure that post-air adjustments are processed and approved promptly
• Provide invoice copies to clients and the sales teams as requested
• Send monthly statements to customers
• Appropriately escalate problem accounts in a timely manner
• Research and resolve any unapplied cash for application approval or refund
• Research and resolve invoice short payments
• Prepare management reports to track the status of aged invoices

• Excellent interpersonal and communication skills
• Strong reporting skills, with the ability to create and maintain efficient business reports which produce relevant customer information
• Intermediate to advanced Excel skills (including Sorting, Searching, Filtering, Formulas, V Look-up, Pivot Tables, etc.)
• Excellent analytical capabilities, critical thinking, and problem-solving
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Ability to work independently as well as part of a team

• Associate or bachelor’s degree
• 2-4 years of business-to-business collection experience
• Proficient in Workday and collection software

medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits