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We are looking for a detail-oriented Credit Clerk to join our team in Brooklyn Heights, Ohio. In this role, you will play a key part in managing credit and collections processes, ensuring compliance with company policies, and maintaining strong relationships with customers. This position requires excellent analytical skills, a proactive approach to problem-solving, and the ability to collaborate effectively across departments. This is a direct hire position with standard business hours; Monday-Friday from 8:00 AM-5:00 PM. This position does have the opportunity to be hybrid after training.
Job Responsibility:
Manage the collection of overdue credits and invoices by implementing company policies and strategies to maximize profitability
Gather and analyze credit information for new customers, including reports, banking references, and other relevant data, while coordinating with credit references to support assessments
Work closely with the Credit & Collections Manager to evaluate customer credit details and recommend appropriate credit limits
Set up new customer accounts in company systems, ensuring accuracy and completeness of all required information
Communicate approved credit limits or provide explanations for declined applications to the Sales Team
Support the processing of lien waivers by verifying balances and ensuring compliance with procedures
Conduct collection activities for assigned regions, including negotiating overdue payments, resolving disputes, and coordinating with collection agencies when necessary
Monitor and negotiate payment agreements for overdue accounts, establishing clear guidelines for final payment demands
Ensure compliance with credit issuance procedures and maintain the confidentiality of customer data
Provide insights to improve credit and collections processes while meeting or exceeding key performance indicators (KPIs)
Requirements:
Proven experience in credit and collections, preferably in a commercial setting
Strong knowledge of credit application processes and approval procedures
Familiarity with analyzing credit histories and financial data, including reports from agencies such as D&B
Excellent negotiation and conflict-resolution skills to manage overdue accounts effectively
Ability to maintain confidentiality and safeguard sensitive customer information
Proficiency in using credit management systems and tools to ensure data accuracy
Strong organizational skills to handle multiple tasks and prioritize effectively
Effective communication and collaboration skills to work with internal teams and external customers