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Robert Half Logo Robert Half · Finance

Credit and Collections Specialist

United States, San Antonio · Job Posted March 21, 2026
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Job Description

The Credit & Collections Specialist is responsible for managing credit and collection processes for customers within the North America Region. Key responsibilities include assessing creditworthiness, generating accurate invoices, monitoring, and following up on overdue accounts, and maintaining positive customer relationships. The specialist ensures timely payment of outstanding invoices, reduces bad debt risk, and provides exceptional customer service. They play a crucial role in reconciling accounts receivable balances and ensuring accurate payment processing.

Job Responsibility

  • Manage credit and collection processes for customers within the North America Region
  • Assess creditworthiness
  • Generate accurate invoices
  • Monitor and follow up on overdue accounts
  • Maintain positive customer relationships
  • Ensure timely payment of outstanding invoices
  • Reduce bad debt risk
  • Provide exceptional customer service
  • Reconcile accounts receivable balances
  • Ensure accurate payment processing
  • Ensure regular and ongoing communication with the Reporting Manager on a daily basis
  • Collaborate with management to prepare and review monthly cash forecasts
  • Evaluate challenging accounts and engage management in finding solutions
  • Review and authorize quotes and sales orders
  • Initiate credit memos, refunds, and adjustments as required to ensure the integrity of accounts receivable aging
  • Provide support to the Customer Service department in addressing customer inquiries and concerns related to credit and collections matters
  • Fulfill customer requests by providing invoices upon their request

Requirements

  • A Bachelor’s or Associate Degree in Business Administration, Finance, Management, or equivalent experience is preferred
  • 3 years of prior experience in credit and collections is desirable
  • Demonstrated knowledge of credit analysis methods, including minimum proficiency in D&B and financial statement analysis preferred
  • Experience in performing accounts receivable reconciliation preferred
  • Demonstrated experience in employing effective collections methods to achieve quarterly AVIAT (Average Daily Sales Outstanding) cash and DSO (Days Sales Outstanding) goals
  • Proficiency in reading financial statements, conducting financial analysis, and interpreting financial ratios, particularly with a special emphasis on liquidity analysis and ratios
  • Demonstrated ability to maintain a proactive mindset focused on generating cash flow while preserving positive customer relationships, aligning with Aviat's primary objectives
  • Strong ability to thrive in a multitasking, fast-paced business environment while maintaining effective communication skills
  • Previous experience and knowledge of Oracle and Noetix is desired
  • Advanced Excel skills, including proficiency in using macros within and beyond Excel. Possession of certifications such as FMVA (Financial Modelling & Valuation Analyst) or similar qualifications combining Excel and financial analysis would be highly beneficial

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Eligible to enroll in our company 401(k) plan
  • Access to top jobs, competitive compensation and benefits, and free online training
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