Credit and Collections Senior Manager

• Ensure that credit checks are conducted in compliance with the approved credit policies and procedures
• Collaborate closely with sales teams to align credit decisions
• Report any potential customer credit issues to effectively minimize and mitigate risk
• Develop and implement new strategies and reporting methods to further enhance the credit management process
• Oversee the collections process, ensuring successful achievement of the collection targets
• Ensure the collection process are conducted in adherence to company policy
• Develop and implement innovative collection strategies to increase effectiveness of the collection process
• Conduct regular reviews of the collection, allowance for doubtful accounts and the write-off policy
• Develop and maintain accurate collection forecasts to predict cash flow and identify potential shortfalls
• Manage escalations and resolve high-level disputes
• Oversee and approve write-off for uncollectible debts
• Analyze collection metrics, such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD)
• Report on collection activity and accounts receivable status
• Establish and sustain relationships with customers and internal stakeholders to ensure efficient communication and resolution of collection-related concerns
• Identify the process pain points and work with Finance Technology team to develop a solution
• Ensure that tasks and reporting deliverables for month-end and quarter-end closing are met
• Monitor the timely and accurate preparation of AR subledger to general ledger reconciliations, aging analyses, provisions for bad debts, and fluctuation variance analyses for all AR accounts
• Collaborate with Finance Technology teams to address technical challenges that may impede the timely closure of the accounting period
• Ensure compliance to internal controls and accounting policies
• Collaborate with different accounting teams on tasks related to receivables
• Adherence to SOX controls and implementing compensating controls to prevent process deficiencies
• Supervise the fulfillment of audit requirements for both external and internal auditors of the company
• Execute ad hoc duties and other related activities as needed and directed
• Perform data analysis and create executive presentations to communicate AR trends, insights, and key metrics to senior leadership
• Provides daily supervision and guidance to the accounts receivable staff
• Manages team performance reviews and mentors team members towards career growth and continuous performance improvement
• Ensure that team productivity analysis and individual KPI metrics are regularly updated
• Performs volume and capacity analysis to ensure headcount requests are properly justified
• Promote process simplification and a continuous improvement mindset among the accounts receivable staff

• Bachelor’s degree in Accounting
• CPA required
• Over 10 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with a minimum of 5 years in a leadership position
• Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing
• Hands-on experience in OTC transformational projects
• Experience working with various multinational companies and/or BPO/Shared Services
• Highly analytical and strategic, with a focus on automation and continuous improvement
• Dedicated and organized with a strong work ethic, possessing an understanding of the bigger picture while also willing to engage in detailed work
• Excellent written and verbal communication, along with problem-solving abilities
• Expertise in Oracle Fusion is preferred

General ledger and revenue accounting experience

• Health coverage
• Paid volunteer days
• Wellness resources
• Equity