Credit and Collections Manager

• Set payment collection goals and targets for the department
• Monitor and collect past due by contacting clients via telephone or email
• Ensure that the correct amounts are collected in a timely manner, resolve account discrepancies to secure client payments
• Review accounts, client payments, credit history, and develop new or better repayment terms
• Ensure payment is applied correctly by performing account/payment reconciliations
• Maintain and update accurately aging reports to minimize discrepancies, increasing collections and identifying uncollectible amounts
• Handle internal and external customers inquiries and resolve account disputes or billing discrepancies to facilitate payment in timely manner
• Maintain and update customer database ensuring accuracy and reliability of automated system for billing and receivable
• Perform Credit Check for onboarding new clients as per company policy. Verify details and perform all due diligence before opening new accounts
• Identify delinquent accounts requiring external collection efforts
• escalate it to address uncollectible issues or financial exposure
• Provide feedback for process improvement of accounts receivable by identifying key areas of improvement
• Issue Credit notes or invoice corrections as required

• Highly organized, goal oriented and customer service minded
• Excellent customer service and negotiation skills
• Proven communication, with a demonstrated track record in improving debt recovery
• Knowledge of Accounts Receivable cycle
• Transportation industry knowledge an asset
• Proficient working with Microsoft outlook and Excel
• Competency to work independently or as part of a team
• Goal oriented
• Ability to work effectively, efficiently and courteously with Internal and external contacts
• Reliable and trustworthy

Transportation industry knowledge an asset

• Easily accessible by transit
• Competitive hourly rate
• Inclusive team culture
• Unlimited Free Access to Udemy online training