Credit and Collections Coordinator

• Manage the collection of past-due accounts receivable balances from an existing customer base
• Take ownership of customer collections activity and build strong relationships with client contacts
• Prioritize and follow up on outstanding balances to accelerate payment and reduce delinquency
• Research and resolve billing issues that prevent payment, including disputes related to invoices, returns, chargebacks, rebates, and deductions
• Investigate account discrepancies by partnering with sales, trade promotions, supply chain, and other internal teams
• Work directly with customers to resolve payment obstacles, answer billing questions, and provide invoice support or backup documentation
• Reconcile customer statements and billing records, and process credits and rebills as needed
• Support efforts to minimize bad debt exposure and maximize accounts receivable recovery
• Maintain accurate credit, collection, and account documentation, including detailed collection notes and weekly activity tracking
• Communicate company credit and payment policies clearly and professionally to customers
• Participate in process improvement initiatives and cross-functional projects that enhance quality and efficiency
• Use sound judgment to identify priority accounts, escalation points, and appropriate collection strategies
• Provide strong internal and external customer service in a team-based credit environment
• Enter and manage EDI invoices through various customer portals and websites
• Support invoice visibility and payment processing for large customer accounts with portal or EDI requirements

• 2+ years of related experience
• Experience handling customer billing disputes, deductions, credits/rebills, and account reconciliation
• Hands-on exposure to EDI invoice entry and processing through customer portals
• Basic accounting knowledge and ability to interpret account activity and financial information
• Strong written and verbal communication skills
• Effective customer service and relationship-building abilities
• Ability to work independently, prioritize effectively, and adapt in a fast-changing environment
• High attention to detail and strong follow-through

Background supporting collections for larger client accounts or high-volume customers preferred

• medical, vision, dental, and life and disability insurance
• company 401(k) plan