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Join our dynamic Credit team and play a key role in maintaining strong financial health and exceptional customer relationships. As a Credit & Collections Associate, you’ll be responsible for ensuring timely collection of accounts receivable while delivering outstanding customer service. Reporting to the Accounts Receivable Supervisor, you’ll manage a portfolio of accounts, monitor payment trends, and collaborate with internal teams to resolve issues efficiently. Your work will directly support divisional goals and contribute to the success of our credit management strategy. This role requires an early start (6:00 AM CST / 7:00 AM EST) to support operational needs and occasional flexibility during month-end and year-end closing activities, including evenings or weekends.
Job Responsibility:
Collect and reconcile accounts receivable while maintaining strong customer relationships
Apply cash accurately, resolve payment discrepancies, and manage short payments
Monitor aged trial balances and payment trends
take proactive steps to improve performance
Investigate customer inquiries and collaborate with internal teams to resolve issues quickly
Update customer profiles, support month-end processes, and recommend system improvements
Perform additional duties as assigned to support team and organizational objectives
Requirements:
Post-secondary education
credit or accounting coursework is an asset
3–5 years of administrative experience, preferably in collections or accounting
experience in lumber, pulp, or manufacturing is an asset
Strong computer skills, including advanced Excel proficiency
experience with JD Edwards, Power BI, Power Automate, or Microsoft Fabric is a plus
Exceptional organizational skills, attention to detail, and ability to thrive in a fast-paced environment
Strong communication and customer service skills
Nice to have:
credit or accounting coursework
experience in lumber, pulp, or manufacturing
experience with JD Edwards, Power BI, Power Automate, or Microsoft Fabric