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Credit and Collections Associate

United States, Mobile · Job Posted January 04, 2026
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Job Description

Join our dynamic Credit team and play a key role in maintaining strong financial health and exceptional customer relationships. As a Credit & Collections Associate, you’ll be responsible for ensuring timely collection of accounts receivable while delivering outstanding customer service. Reporting to the Accounts Receivable Supervisor, you’ll manage a portfolio of accounts, monitor payment trends, and collaborate with internal teams to resolve issues efficiently. Your work will directly support divisional goals and contribute to the success of our credit management strategy. This role requires an early start (6:00 AM CST / 7:00 AM EST) to support operational needs and occasional flexibility during month-end and year-end closing activities, including evenings or weekends.

Job Responsibility

  • Collect and reconcile accounts receivable while maintaining strong customer relationships
  • Apply cash accurately, resolve payment discrepancies, and manage short payments
  • Monitor aged trial balances and payment trends
  • take proactive steps to improve performance
  • Investigate customer inquiries and collaborate with internal teams to resolve issues quickly
  • Update customer profiles, support month-end processes, and recommend system improvements
  • Perform additional duties as assigned to support team and organizational objectives

Requirements

  • Post-secondary education
  • credit or accounting coursework is an asset
  • 3–5 years of administrative experience, preferably in collections or accounting
  • experience in lumber, pulp, or manufacturing is an asset
  • Strong computer skills, including advanced Excel proficiency
  • experience with JD Edwards, Power BI, Power Automate, or Microsoft Fabric is a plus
  • Exceptional organizational skills, attention to detail, and ability to thrive in a fast-paced environment
  • Strong communication and customer service skills

Nice to have

  • credit or accounting coursework
  • experience in lumber, pulp, or manufacturing
  • experience with JD Edwards, Power BI, Power Automate, or Microsoft Fabric

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