Credit and collections analyst, Randstad

Randstad

Location:
Canada, Mississauga

Category:
Finance

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Randstad is searching for a Collections Specialist that is willing to work remote, for one of our thriving Mississauga clients. The ideal candidates must have at least two years’ experience with high volume Collections. They should have experience communicating with clients regarding delinquent accounts, preparing and sending collection e-mails, obtaining information for clients, negotiating payment plans, researching, analyzing and resolving problems, performing account reconciliations, assisting appropriate personnel with cash applications, researching, resolving and following up on deductions and resolving billing issues. Experience reaching out to clients (call centre environment) and a strong understanding of accounting is required.

Job Responsibility:

Routinely monitor account activity and balances utilizing various systems and reports
Initiate contact with other companies to secure payment of outstanding invoices
Develop and maintain a positive customer relationship
Provide invoices and/or documentation as required to aid in escalation of payment
Collect customer payments in accordance with payment due dates while adhering to established requirements and internal controls
Receive inbound calls and email correspondence from customers
Research and resolve dispute issues in a timely manner
Identify issues attributing to account delinquency and escalate for management feedback and involvement as necessary
Analyze account balance and status to recommend credit holds due to non-payment
Perform collaboratively within a remote work environment interacting with appropriate teams to provide notice of delinquency and obtain assistance in the collection’s effort
Provide timely follow-up on payment arrangements
Document outcome of all customer communications
Perform account analysis in Excel in response to customer inquiries

Requirements:

2 or more years of experience in B2B or B2C Collections
Post-secondary education in business administration, accounting or bookkeeping
Strong attention to the detail
Positive outlook and the ability to work cooperatively with others
Strong knowledge of Microsoft Excel

What we offer:

Unlimited Access to Udemy
Inclusive Working Environment
Accessible by public transit

Additional Information:

Job Posted:
April 28, 2025

Expiration:
May 11, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Credit and collections analyst

Randstad

Location:Canada, Mississauga

Category:Finance

Contract Type:Not provided