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Randstad Logo Randstad · Customer Service

Credit Analyst

Canada, Laval Employment contract 50000.00 - 65000.00 CAD / Year · Job Posted May 30, 2026
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Job Description

Reporting to the National Supervisor, you will hold a strategic role at the crossroads of finance and human relations. As a Credit Analyst, your daily routine will combine account analysis, amicable collection, and high-level customer service. This position offers a perfect balance thanks to a hybrid work model and a solid training structure to ensure your long-term success.

Job Responsibility

  • Rigorously manage accounts receivable and conduct B2B collection activities for a diverse portfolio of clients
  • Process the opening of new client accounts and analyze files by applying the internal decision-making matrix
  • Analyze and release held client orders based on credit limits established in the system
  • Collaborate closely with internal branches and act as a diplomatic partner to defuse commercial standoffs
  • Ensure meticulous follow-up on payment agreements that can extend up to 90 days.

Requirements

  • Relevant experience in accounts receivable collection or credit management (high-performing profiles from corporate call centers will also be considered)
  • Excellent professional stability demonstrated throughout the career path
  • Fluent bilingualism (French and English), both oral and written. The incumbent of this position will report to, and communicate regularly with, their manager, who are located outside of Quebec and do not speak French
  • Personality characterized by calmness, patience, great listening skills, and a problem-solving approach.

What we offer

  • Competitive Salary: Salary range established between $50,000 and $65,000 based on your level of experience
  • Flexible Hybrid Model: A formula of 3 days at the office in Laval and 2 days of remote work
  • Exceptional Group Insurance: Comprehensive coverage (medical, dental, vision, chiro, physio) 90% paid by the employer from day one
  • Retirement Savings: Group RRSP with an employer contribution starting at 5% and potentially reaching up to 7%
  • Vacation and Time Off: Base of 3 weeks of vacation upon hiring (accrued per pay period) with the possibility of recognizing your past years of experience to reach a 4th week faster
  • Well-being: Full access to a telemedicine platform and an Employee Assistance Program (EAP)
  • Smooth Onboarding: Comprehensive training of several weeks planned with the person currently in the position before their retirement.
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