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The Credentialing Specialist will be accountable for performing all the duties related to the requesting, receiving, processing, and primary source verifying applications for initial and reappointment for multiple facilities. This position will exemplify a culture of excellence, effective communication and collaboration, and customer service with CVO leadership and staff, internal and external customers and providers. Must handle, with discretion, issues that are significant, complex, multidisciplinary, sensitive, and confidential.
Job Responsibility:
Application management and verification activities, preliminary analysis of application and verification information, and analyzing verification information, to include identifying red flag and/or adverse information
Maintain timely communication with applicants and member organizations on the status of the application files and any required documents or information needed to complete the medical credentialing process
Monitoring expiring information such as, but not limited to, federal and state DEA, state professional license(s), professional liability insurance, and specialty board certification status
Timely and accurately prepare credential files for audit and submission to assigned facilities
Compliance with standard turn-a-round times
Maintain a working knowledge of relevant regulatory standards (i.e., TJC, AAAHC, DNV and NCQA), state and federal requirements and CMS
Assist with the development and implementation of credentialing and re-credentialing workflows to ensure efficient and effective alignment of processes and assist in the development or revision of credentialing related forms
Participation in special project teams as assigned
Requirements:
Associate Degree preferred, High School diploma or GED required
3-5 years related work experience required in CVO or other credentialing setting
Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, and credentialing database
Knowledge of credentialing software and associated applications
Experience with credentialing verification and application audit process
Ability to make decisions that are guided by general instructions and practices requiring some interpretation
Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
Ability to follow policies and procedures
Ability to communicate clearly and effectively with internal and external customers
Ability to comprehend and converse to communicate effectively assigned facilities
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies
Ability to work collaboratively in small teams
What we offer:
Work Flex program which gives you the opportunity to work at our Chesterfield office, our Downtown St. Louis office, remotely, adopt a hybrid approach or even switch between these options as you prefer