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The Credentialing Coordinator is an entry-level role supporting the integrity and accuracy of provider credentialing data. This position is responsible for accurately entering and maintaining provider records in the credentialing database and querying primary verification sources. The coordinator plays a foundational role in ensuring the quality and reliability of credentialing data used by internal teams and external clients, contributing to compliance, operational efficiency, and service excellence.
Job Responsibility:
Load and maintain accurate provider records in the credentialing database for internal and external use
Track and document daily tasks through detailed workflow queues to meet productivity and turnaround expectations
Conduct queries with verification sources including AMA, state medical boards, OIG, and SAM databases
Respond to requests and inquiries from providers and internal stakeholders via email, phone, and written communication
Maintain professionalism and clarity in all communications and assist in resolving issues promptly
Serve as a knowledgeable point of contact for database content and process logic
Collaborate with internal departments to support cross-functional awareness and identify potential process enhancements
Participate in special projects such as data cleanup, maintenance activities, and workflow updates
Perform administrative duties and provide support for the credentialing team as assigned by leadership
Maintain confidentiality and security of provider data in all aspects of the role
Maintain consistent, detailed documentation of all credentialing activity
Stay current with training and credentialing standards relevant to the position
Support internal initiatives and participate in team meetings and process improvement efforts
Report issues or workflow challenges to management for timely resolution
Requirements:
High school diploma or equivalent required
0–2 years of experience in credentialing or healthcare administration preferred
Proficiency in Microsoft Office (Excel, Outlook, Word) required
Familiarity with credentialing software or verification processes is a plus
Excellent attention to detail and accuracy
Strong verbal and written communication skills
Ability to manage multiple priorities and meet deadlines in a structured, remote work environment
Superior customer service orientation
Willingness to learn and take initiative
Ability to maintain confidentiality and handle sensitive information appropriately
Nice to have:
0–2 years of experience in credentialing or healthcare administration
Familiarity with credentialing software or verification processes
What we offer:
Professional development opportunities
Benefits that directly impact mental, physical and financial wellness
Work Flex program (option to work at Chesterfield office, Downtown St. Louis office, remotely, adopt a hybrid approach or switch between options)