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Robert Half Logo Robert Half · IT - Administration

Credentialing Analyst

United States, Provo · Job Posted May 03, 2026
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Job Description

We are looking for a dedicated Credentialing Analyst to join our team on a long-term contract basis in Provo, Utah. In this role, you will combine financial expertise with a passion for delivering exceptional customer experiences. You will play a key role in ensuring the accuracy of sales, renewals, and financial forecasting while collaborating with internal teams to drive process improvements.

Job Responsibility

  • Ensure the accuracy of company billings and financial forecasts by maintaining detailed records and performing thorough reviews
  • Communicate complex financial policies and technical information in a clear and concise manner to non-expert stakeholders
  • Collaborate with teams across finance, sales, and customer success to resolve issues and improve processes
  • Respond to high volumes of stakeholder inquiries within established service level agreements (SLAs) and key deadlines, including monthly accounting close timelines
  • Identify opportunities for process enhancements that positively impact upstream and downstream operations
  • Build and maintain strong, detail-oriented relationships with stakeholders, ensuring a respectful and customer-focused approach
  • Apply knowledge of internal Average Annual Cloud Value bookings and quota relief policies to solve problems effectively
  • Contribute to a positive, inclusive, and collaborative team environment
  • Manage time efficiently to handle multiple tasks and competing priorities
  • Support team goals by proactively sharing expertise and insights

Requirements

  • Bachelor's degree with a strong academic record
  • At least 1 year of experience in finance or customer support roles, demonstrating attention to detail
  • Proficiency in Microsoft Excel for data analysis and reporting
  • Strong organizational skills and attention to detail to ensure accuracy in financial processes
  • Excellent communication skills, both written and verbal, for explaining technical information to diverse audiences
  • Ability to collaborate effectively with cross-functional teams to achieve common goals
  • A customer-focused mindset with a commitment to delivering positive stakeholder experiences

What we offer

  • Medical, vision, dental, and life and disability insurance
  • 401(k) plan
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