Creative Technology Advisor

• Advise the public on the use of digital resources in StoryLab
• coordinate the bookings of rooms
• perform check-in/check-out of audio/visual equipment and respond to requests of same
• assist in set up and take down of the audio/visual equipment
• resolve matter and issue concerning content creation
• and explain library policies and procedures.
• Maintain the inventory of hardware equipment
• catalogues, labels, and track equipment
• clean and maintain computer terminals and equipment
• monitor equipment for damage
• conduct battery replacement and charging as required
• and make replacement or warranty claims as needed.
• Participate in the research, development, and delivery of new digital service programs, such as audio booth, video studio, creation stations, and digitization stations
• under the direction of a superior, assess and make recommendations on new software tools and equipment
• and keep abreast of emerging trends in digital tools and technologies for content creation and creativity.
• Troubleshoot audio/video equipment, photocopiers, desktop computers, tablets, printers, scanners, and fax machines
• and perform basic software updates.
• Provide support and assistance to the public on moderately complex enquiries, in accordance with applicable policies and procedures
• develop, maintain, and provide established guides and instructional aides.
• Assist with maintaining and updating content and resource material for library website and online platforms
• publish instructional information on the website and upload online booking calendars.
• Communicate with public library staff at other North Vancouver District Public Library locations and community partners as requested
• and make recommendations to technical staff on improving policies and procedures for use of technology.
• Other duties as assigned.

• Completion of a diploma program in a related field, plus sound related experience in multimedia development
• or an equivalent combination of training and experience.
• Considerable knowledge of the objectives, organization and applicable procedures and familiarity using various software applications and related hardware in a public library environment.
• Considerable knowledge of digital software and hardware equipment used in the work.
• Sound knowledge and understanding of current and emerging digital technology related to content creation and creativity.
• Ability to communicate effectively, orally and in writing, with the public in a courteous manner.
• Ability to establish and maintain effective working relationships with internal and external contacts such as the general public in one-on-one and group settings.
• Ability to recommend changes in service delivery and participate in the development of library policies and procedures.
• Ability to make decisions in accordance with applicable policies and procedures.
• Ability to work independently under general supervision and in a team environment to provide customer service.
• Ability to prepare and maintain a variety of correspondence, reports and records related to the work.
• Ability to set up, take down, and carry a variety of hardware equipment.
• Skill in the operation of equipment used in the work.

generous benefits package