Creative Services Operations Manager, Robert Half

Robert Half

Location:
United States, Atlanta

Category:
-

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Creative Services Operations Manager plays a critical role in optimizing the workflow, resourcing, and execution of creative projects that range from packaging artwork to digital assets. Acting as the connector between the Creative Team and Garden segment stakeholders, this role ensures that creative output, timelines, and resources align to produce high-quality, on-brand work—efficiently and effectively.

Job Responsibility:

Oversee day-to-day operations of the creative department, including scheduling and project pipeline management
Serve as the main point of coordination for incoming creative and digital creative project requests
Assign and schedule tasks to internal designers and contractors based on their capacity and skill set
Collaborate closely with creative, print production, digital, and marketing teams to ensure alignment
Lead ongoing sessions to monitor and adjust project timelines with the Creative team to ensure on-time delivery
Create a process for providing business leaders with informed decisions
Manage daily, weekly meetings, kickoff meetings, reviews, and wrap-ups to improve workflows over time
Leading meetings to quickly decide on priorities when there are constraints
Attend Business Teams Status meetings
Assist with prioritization during high-volume periods to ensure mission-critical projects move forward
Maintaining project management tools and developing workflows and organization systems within and between scoped tech tools to automate processes (Project Management Software, PageProof, Spec Right, Media Valet)
Creating dashboards and traffic calendars, and new internal processes to ensure compliance with internal processes and standard operating procedures
Educate and onboard all stakeholders to new ways of working and ensure ongoing compliance
Partner with the Creative and Digital team to develop and educate on new briefing templates and processes
Assist the Digital Asset Management (DAM) team on standardized processes for ingesting, naming, tagging, and organizing digital assets (e.g., images, videos, design files) in the DAM system

Requirements:

5+ years of experience in creative project management, marketing operations, or a related field
Proven ability to manage multiple deadlines and teams across different types of creative deliverables (digital, print, video, social, branding)
Experience with project management tools, asset management systems (DAM), and workflow platforms
Strong leadership, attention to detail, organizational, time-management, problem-solving, interpersonal skills, and multitasking skills
Clear and concise communication style
ability to work with multiple teams and personalities
A deep understanding of the creative workflows and production process (print, digital, video, etc.)

Nice to have:

Collaborative and solutions-oriented
someone who can help find a way forward as a thought leader
Ability to remain calm and flexible under pressure and pivot quickly when priorities shift
Process-driven
Strategic thinker who thrives in a fast-paced, dynamic environment
Proactive communicator who builds trust across departments
Background in creative services, advertising, or marketing
PMP or similar certification is a plus
Experience working with cross-functional teams in a fast-paced environment

What we offer:

medical, vision, dental, and life and disability insurance
401(k) plan
free online training

Additional Information:

Job Posted:
August 23, 2025

Employment Type:

Fulltime

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Creative Services Operations Manager