Creative Operations Manager, LHH

LHH

Location:
United States

Category:
-

Contract Type:
Employment contract

Salary:

100000.00 - 120000.00 USD / Year

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Job Description:

LHH is seeking an experienced Creative Operations Manager to transform how we manage design project workflows, stakeholder communications, and creative processes. This role will serve as the operational bridge between internal stakeholders and the creative team, optimizing workflows and establishing scalable processes. Responsibilities include project management, resource allocation, workflow optimization, digital asset management, and leading continuous improvement efforts for creative team operations.

Job Responsibility:

Evaluate, recommend, and implement comprehensive intake system for creative project requests
Triage and prioritize requests based on business impact and resource availability
Work with stakeholders to ensure project requests and briefs are complete, have clear direction, and meet necessary requirements before work begins, and escalating any necessary conversations to ensure brand strategy alignment
Assign projects to appropriate designers and manage stakeholder communications on timelines and expectations
Traffic projects between stakeholders and creative team, routing work for review and approval, and managing feedback and revision loops to ensure efficient project completion and stakeholder satisfaction
Manage and optimize workflow tools (e.g. Asana, project management systems) for efficient project tracking
Establish clear processes and standard operating procedures for creative project lifecycle
Identify improvement opportunities and recommend new tools and methodologies
Create transparency throughout creative processes to build stakeholder trust
Provide a layer of quality control to help ensure work is accurate, is delivering on objectives, and meets LHH brand standards and governance
Monitor creative team workload and conduct resource planning analysis
Make strategic decisions on work allocation between internal team and external agency partners
Evaluate when external resources are necessary and manage vendor selection and relationships
Oversee time, budget, and deliverable management for external creative resources
Oversee Digital Asset Management (DAM) system maintenance and optimization
Stay current with creative technology trends and AI tools to enhance team capabilities
Evaluate and implement new technologies to improve creative processes
Track project performance metrics and identify areas for operational improvement
Develop reporting dashboards for creative team performance and project status
Lead process improvements based on stakeholder feedback and team productivity data

Requirements:

Bachelor's degree in project management, marketing, communications, or related field
7-10 years of progressive project management experience, preferably in creative/agency environments
Experience with project management tools (Asana, Monday.com, or similar platforms)
Strong communication skills with ability to manage multiple stakeholder relationships across time zones
Flexibility to work across US and European business hours
Understanding of creative production processes and vendor management experience

Nice to have:

Agency or in-house creative team experience, preferably in B2B professional services
Experience with Digital Asset Management systems and creative AI tools
Background in scaling creative operations or building internal agency models
Project Management certification (PMP, Agile, etc.)
Experience working with global, remote teams

What we offer:

Growth opportunities within a human resources global leader
Comprehensive benefits package including medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan
Paid leave including Personal Time Off (PTO), Paid Holidays, and up to 6 weeks of Paid Parental Leave
Annual bonus

Additional Information:

Job Posted:
July 10, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Creative Operations Manager

LHH

Location:United States

Category:-

Contract Type:Employment contract