Creative Operations Manager Job at Rapha (London)

Job Description

The Creative Operations Manager will contribute to this mission by bringing structure, clarity and operational excellence to our brand marketing and creative output — enabling world-class campaigns, content and storytelling to be delivered with precision, pace and accountability.

Job Responsibility

Own end-to-end project management of campaigns, projects and content initiatives from briefing through to launch
Build and manage critical paths across cross functional teams including Creative, Brand Marketing, Product Management, Digital, Retail, Wholesale and external partners
Maintain clear, real-time visibility of campaign status across stakeholders and leadership
Run the team’s operating cadence (WIP, stand-ups, review gates, action/decision logs)
Working in partnership with the Brand Manager, define comprehensive, channel-specific asset requirements for each campaign and ensure accurate, on-time creative delivery against all agreed deliverables
Partner closely with the Digital team and Brand Manager to scope and manage complex asset requirements including multiple formats, cut-downs, versioning and localisation
Maintain complete oversight of asset production from briefing through to final supply
Ensure the team receives timely inputs from the business (product info, messaging, channel requirements, specs, approvals)
Structure reviews so feedback is consolidated, aligned and actionable
Own briefing templates, project tracking systems, intake processes and deliverables governance
Manage engagement with external partners and freelancers alongside functional leads
Help oversee resourcing across Creative, Copy, Content and Design in partnership with functional leads
Ensure the right people - internal and freelance - are working on the right projects at the right time
Implement lightweight templates and working practices that stick (not over-engineered process)
Manage internal campaign and project budgets, including allocation of spend to freelance resources
Alongside our Producer, help track internal budgets across multiple concurrent campaigns and ensure accurate forecasting and reconciliation
Escalates scope/timeline trade-offs and cross-functional conflicts to the CCO when decisions are required

Requirements

3–6 years’ experience in creative project management, production or creative operations within an agency or in-house team
Strong understanding of integrated campaign delivery and workflows across brand, content, social and ecommerce - particularly paid media asset complexity and scaling requirements
Strong critical path creation and management skills
Strong budget management and financial reconciliation experience
Experience managing freelance creative resources and external contributors
Highly organised with exceptional attention to detail and follow-through
Calm under pressure
able to manage multiple complex projects simultaneously
Experience with project management and creative tools, namely Asana and Figma

What we offer

Flexible working hours
Support for ad-hoc remote working during the week - minimum 4 days in office
25 days annual leave
2 additional days paid time off to participate in a sportive or similar related cycling event
A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
An annual clothing allowance of £1,200 for testing and promotional purpose
A company bonus scheme
A health cash plan provided by Healthshield worth up to £1405 per year
Mental health support with MyndUp
Free barista coffee and social drinks in the office
Subsidised lunches 3 days per week
Monthly department social events and quarterly office social away days
Bike racing expenses up to £35 per race entry
A 50% staff discount and a discount for family and friends
Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
Free membership to the Rapha Cycling Club
Cycle2Work scheme
Company Pension Scheme
Enhanced Parental Leave and Pay

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Creative Operations Manager

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