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Creative Operations Manager

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Rapha

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Location:
United Kingdom , London

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

The Creative Operations Manager will contribute to this mission by bringing structure, clarity and operational excellence to our brand marketing and creative output — enabling world-class campaigns, content and storytelling to be delivered with precision, pace and accountability.

Job Responsibility:

  • Own end-to-end project management of campaigns, projects and content initiatives from briefing through to launch
  • Build and manage critical paths across cross functional teams including Creative, Brand Marketing, Product Management, Digital, Retail, Wholesale and external partners
  • Maintain clear, real-time visibility of campaign status across stakeholders and leadership
  • Run the team’s operating cadence (WIP, stand-ups, review gates, action/decision logs)
  • Working in partnership with the Brand Manager, define comprehensive, channel-specific asset requirements for each campaign and ensure accurate, on-time creative delivery against all agreed deliverables
  • Partner closely with the Digital team and Brand Manager to scope and manage complex asset requirements including multiple formats, cut-downs, versioning and localisation
  • Maintain complete oversight of asset production from briefing through to final supply
  • Ensure the team receives timely inputs from the business (product info, messaging, channel requirements, specs, approvals)
  • Structure reviews so feedback is consolidated, aligned and actionable
  • Own briefing templates, project tracking systems, intake processes and deliverables governance
  • Manage engagement with external partners and freelancers alongside functional leads
  • Help oversee resourcing across Creative, Copy, Content and Design in partnership with functional leads
  • Ensure the right people - internal and freelance - are working on the right projects at the right time
  • Implement lightweight templates and working practices that stick (not over-engineered process)
  • Manage internal campaign and project budgets, including allocation of spend to freelance resources
  • Alongside our Producer, help track internal budgets across multiple concurrent campaigns and ensure accurate forecasting and reconciliation
  • Escalates scope/timeline trade-offs and cross-functional conflicts to the CCO when decisions are required

Requirements:

  • 3–6 years’ experience in creative project management, production or creative operations within an agency or in-house team
  • Strong understanding of integrated campaign delivery and workflows across brand, content, social and ecommerce - particularly paid media asset complexity and scaling requirements
  • Strong critical path creation and management skills
  • Strong budget management and financial reconciliation experience
  • Experience managing freelance creative resources and external contributors
  • Highly organised with exceptional attention to detail and follow-through
  • Calm under pressure
  • able to manage multiple complex projects simultaneously
  • Experience with project management and creative tools, namely Asana and Figma
What we offer:
  • Flexible working hours
  • Support for ad-hoc remote working during the week - minimum 4 days in office
  • 25 days annual leave
  • 2 additional days paid time off to participate in a sportive or similar related cycling event
  • A flexible riding benefit to allow you to go out riding on a Wednesday morning with colleagues or learn to cycle through our Getting Started Scheme
  • An annual clothing allowance of £1,200 for testing and promotional purpose
  • A company bonus scheme
  • A health cash plan provided by Healthshield worth up to £1405 per year
  • Mental health support with MyndUp
  • Free barista coffee and social drinks in the office
  • Subsidised lunches 3 days per week
  • Monthly department social events and quarterly office social away days
  • Bike racing expenses up to £35 per race entry
  • A 50% staff discount and a discount for family and friends
  • Industry discounts on brands such as Patagonia, Osprey, Finisterre, Wahoo
  • Free membership to the Rapha Cycling Club
  • Cycle2Work scheme
  • Company Pension Scheme
  • Enhanced Parental Leave and Pay

Additional Information:

Job Posted:
March 05, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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