Creative Account Manager

• Shape and define technical initiatives and associated processes for ongoing site updates, new functionality, and evolving toolsets
• Drive workflows and engagement tied to emerging technologies, including Generative AI tools, to elevate creative execution and operational efficiency
• Support and help manage a Site Agility team responsible for responding to dynamic business and creative needs
• Provide day-to-day account management and stewardship across a wide range of initiatives, with a strong focus on technical and site-related efforts
• Translate business objectives and partner strategy into clear, actionable briefs for creative and execution teams
• Manage high project volume across multiple stakeholders and agency partners simultaneously

• Bachelor's degree in marketing, advertising, business administration, or a related field
• 4-7 years of experience as an Account Manager, Account Supervisor, or similar role
• Advertising agency experience strongly preferred
• Social account management experience preferred, particularly supporting always-on or campaign-based social programs
• Experience managing large, enterprise-level accounts with multiple stakeholders
• Minimum 2 years of experience in an e-commerce or other high-volume, fast-paced environment
• Experience with project management tools such as Smartsheet and Workfront
• Experience partnering with Product and Engineering teams on technical initiatives, with the ability to translate complex information for creative teams
• Strong understanding of account management fundamentals, including issue resolution, risk management, and resource allocation

medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan