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As Registered Manager you will be responsible for the operational day-to-day management of the service ensuring Firstcall 247 Limited’s continued compliance with relevant legislation. Working in partnership with colleagues in the senior management team you will ensure the provision of a high quality service enabling individual needs and organisational priorities to be met in accordance with available resources. Firstcall 247 Ltd is an ambitious, forward thinking Organisation and you must be committed to developing and enhancing the services we provide.
Job Responsibility:
Operational day-to-day management of the service
Ensure continued compliance with relevant legislation
Work in partnership with the senior management team
Ensure provision of a high quality service
Grow and develop services through increasing delivered hours and maximising referral opportunities
Identify marketing opportunities and develop a marketing plan
Manage projects to improve efficiency and effectiveness
Develop and maintain a lucrative client base
Identify new business opportunities through network and references
Produce monthly management reports and attend Senior Management Team and Board Meetings
Ensure good communication and links with all stakeholders
Ensure the office is resourced during office hours and ensure the provision of an effective out of hours on-call service
Requirements:
To maintain a high quality service working in partnership with colleagues to manage services
To ensure the service meets, and indeed exceeds, the requirements of the Health & Social Care Act 2008 (Regulated Activities) Regulations 2010 and the Care Quality Commission guidance ‘Essential Standards of Quality & Safety’
To ensure the delivery of safe, personalised services to each individual service user through assessment, person centred planning and regular outcome focussed reviews of services
To ensure compliance with Firstcall 247 Limited’s Development & Training and Supervision Policies
To ensure the delivery of person centred care/support services that promote independence, choice and dignity
To ensure the service is appropriately resourced with the right number of suitably qualified, skilled and experienced staff
To manage a large staff team both involved in the management and direct provision of the service
To be routinely involved in a range of human resources/staff management duties including: Workforce Planning to agreed KPIs, Recruitment and selection, Training, Supervision, Appraisal, Disciplinary/Capability procedures, Absence Management
To implement and maintain an effective quality assurance programme
To proactively manage delegated budgets ensuring efficient use of resources
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