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Cps Learning Admin Junior Specialist

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ING

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Location:
Philippines , Makati City

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Category:
Human Resources

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

Job Responsibility:

  • Managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards
  • Promptly and accurately handle training-related requests or inquiries at initial point of contract
  • Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
  • Proactively take part in building a collaborative team and good client working relationships
  • Deliver excellent customer experience and quality service
  • Keep current with HR policies, procedures, programs, and systems related to learning and development
  • Meet accuracy and service excellence SLAs and metrics
  • Liase with learning academies and/or local people services to resolve employee concerns, if necessary

Requirements:

  • College graduate
  • 1-2 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics
  • Customer service skills and background (with HR background is a plus)
  • Ability to build positive relationship at work and with customers
  • Able to represent the ING core values and way of working
  • Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision
  • Ability to analyze processes and come up with process improvements
  • Excellent communication skills (verbal and written) in English
  • Analytical and problem-solving skills
  • Good knowledge on customer service best practices, concepts, and procedures
  • Highly organized and able to prioritize in a fast-paced and multi-tasking environment
  • High attention to details
  • Resourceful
  • Working knowledge on the use of Service Now and Workday is a plus
  • Manage highly confidential information in a professional manner
  • Ability to deal with various customers in terms of rank and behavior
  • Able to deliver difficult messages
  • Able to carry out confidence during uncertainties / unfamiliar expectations
  • Good time management to handle fast paced, multi-tasking and number driven work environment
  • Quick to adapt and learn while meeting service delivery expectations

Nice to have:

  • Working knowledge on the use of Service Now and Workday is a plus
  • HR background is a plus
What we offer:
  • Competitive compensation and allowances
  • Be part of one of the most innovative and exciting digital bank in the world
  • Be part of a diverse, creative, and energized team

Additional Information:

Job Posted:
January 20, 2026

Work Type:
On-site work
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