Cps Learning Admin Junior Specialist Job at ING (Makati City)

Job Description

This role is primarily accountable in managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards.

Job Responsibility

Managing and resolving employee & external requests and queries related to learning programs via variety of channels (ServiceNow, email, and outbound call) within the defined service standards
Promptly and accurately handle training-related requests or inquiries at initial point of contract
Identify and coordinate exceptions, provide recommendation and triage to appropriate resources or groups
Proactively take part in building a collaborative team and good client working relationships
Deliver excellent customer experience and quality service
Keep current with HR policies, procedures, programs, and systems related to learning and development
Meet accuracy and service excellence SLAs and metrics
Liase with learning academies and/or local people services to resolve employee concerns, if necessary

Requirements

College graduate
1-2 years of prior learning background, with experience in learning administration, end-to-end training coordination and logistics
Customer service skills and background (with HR background is a plus)
Ability to build positive relationship at work and with customers
Able to represent the ING core values and way of working
Commitment to achieving high levels of service excellence and able to work independently or within a team or under minimal supervision
Ability to analyze processes and come up with process improvements
Excellent communication skills (verbal and written) in English
Analytical and problem-solving skills
Good knowledge on customer service best practices, concepts, and procedures
Highly organized and able to prioritize in a fast-paced and multi-tasking environment
High attention to details
Resourceful
Working knowledge on the use of Service Now and Workday is a plus
Manage highly confidential information in a professional manner
Ability to deal with various customers in terms of rank and behavior
Able to deliver difficult messages
Able to carry out confidence during uncertainties / unfamiliar expectations
Good time management to handle fast paced, multi-tasking and number driven work environment
Quick to adapt and learn while meeting service delivery expectations

Nice to have

Working knowledge on the use of Service Now and Workday is a plus
HR background is a plus

What we offer

Competitive compensation and allowances
Be part of one of the most innovative and exciting digital bank in the world
Be part of a diverse, creative, and energized team

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Cps Learning Admin Junior Specialist

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

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