CPG, Sales Service Analyst

• Supporting and co-managing key national retail and club accounts and other strategic customers, by ensuring effective inventory management, demand deployment, item setup, trade execution, and compliance with customer requirements
• Serve as backup support to Sales Service leadership for key national accounts, including Costco, Kroger, Walmart, and Sam’s Club
• Partners with Sales, replenishment managers, brokers, and customer teams to support account needs
• Support scheduling and coordination of customer demos, promotional activity, and special initiatives
• Act as a day-to-day point of coordination between customers and internal teams to resolve order, inventory, and deployment challenges
• Perform inventory, allocation, and performance analysis at the item, regional, and customer level
• Develop and deliver allocation recommendations and deployment guidance to Demand Planning teams
• Run recurring and ad hoc inventory and performance reports using customer systems (e.g., Retail Link, MADRID 2.0)
• Leverage data insights to proactively flag issues
• Support demand planning and order management activities
• Partner with Logistics and Operations to maintain service performance targets
• Assist Customer Service with day-to-day order management, issue resolution, and execution of customer requirements
• Support management in maintaining required customer compliance documentation, audits, and certifications
• Manage and maintain accurate item setup and product information through Data Synchronization tools
• Coordinate with Digital Marketing to ensure product images, content, and attributes are current and accurately published
• Ensure data accuracy and consistency across internal systems and external customer tools
• Partner with Trade Management to review, validate, and approve trade spend backup documentation
• Create and maintain promotional plans for key customers within AR7
• Provide analytical and operational support for promotional planning and post-event review
• Provide brokers partners with Training in AR7 as needed
• Collaborate closely with Field Sales, Marketing, Demand Planning, Customer Service, Operations, Logistics, Accounting, and external brokers
• Participate in cross-training to provide backup coverage across accounts and customer segments
• Contribute to special projects and continuous improvement initiatives within the CPG

• Bachelor's degree (BS/BA) preferred but not required
• 1–3 years of experience in sales support, customer operations, or marketing within consumer products
• Experience supporting national co-managed accounts, with strong working knowledge of Retail Link
• JDE experience preferred
• Strong customer focus with the ability to communicate effectively with customers, brokers, field sales, and cross-functional partners
• Demonstrated analytical and organizational skills, including inventory management, forecasting, budgeting, and performance reporting
• Proficient in Microsoft Office tools, particularly Excel, Word, and PowerPoint, with the ability to prepare clear reports and presentations
• Proven ability to manage multiple priorities, work under time constraints, and operate effectively in a fast-paced environment with ambiguity.

JDE experience

10% annual bonus potential