CPFR Lead

• Replenishment Strategy: Utilize VMI and CPFR best practices to eliminate stock-outs, maximize fill rates, and optimize order quality through MOQ and lead time adherence
• Customer Centricity: Serve as the primary point of contact for assigned accounts, leading weekly meetings and leveraging empathy and persistence to achieve excellence in customer service
• Data Analysis & Forecasting: Drive forecast accuracy by analyzing POS consumption and sales trends to influence truck planning and inventory allocation
• Operational Excellence: Manage the "Perfect Order" initiative, reducing costs by resolving root causes of inefficiencies and navigating logistics challenges with 3PL warehouses
• Item Lifecycle Management: Lead supply chain planning for new product launches and discontinuations to maximize sales and minimize unsaleable goods
• Compliance & Reporting: Monitor and report on key KPIs (Forecast Accuracy, Bias, CFR) and ensure adherence to Vendor Compliance Programs

• Minimum of a 3-year Degree/Diploma (Supply Chain, Logistics, or Business preferred) or equivalent professional experience
• 5+ years of experience in Customer Service, Order Management, or Supply Chain Operations
• Advanced skills in Microsoft Excel and CRM tools
• experience with Integrated Planning systems is essential (SAP, Microsoft Excel, Tableau, Smartsheet, Power BI, etc.)
• Proven ability to turn complex data into influential business cases
• Exceptional communication skills with a focus on cross-functional collaboration and stakeholder management
• Professional fluency in English is required

Bilingualism (French/English) is considered a strong asset

• Strategic Impact: Take the lead on critical decisions that directly influence finished goods inventory and customer satisfaction
• Collaborative Leadership: Act as a Business Process Owner for high-visibility projects that improve organizational capabilities
• Professional Growth: Gain exposure to the full end-to-end supply chain, from production planning to 3PL warehouse management
• Innovation Focused: Be the Supply Chain voice for product launches, leading the charge on innovation pipelines and transitions