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At Syngenta, our goal is to build the most collaborative and trustworthy team in agriculture, providing top-quality seeds and innovative crop protection solutions that improve farmers' success. To support this mission, Syngenta’s CP Customer Service Team is seeking a CP Customer Service Specialist in Hungary. This role will support the delivery of strengthening our reputation and aim to be the most preferred supplier on the market by being a face of Syngenta to the Customers with best in class customer service managing the extended Order-to-cash process, contributing to the achievement of sales targets delivering outstanding customer experience and operational excellence with cost effective operation.
Job Responsibility:
Maintain effective regular relationship, communication with customers (distributors), other external partners, like warehouses, service providers
Execute Order-to-Cash process
receive, record and process customer orders, check stock & credit limit availability, arrange delivery or customer pick up, issue required documents, invoice upon the order fulfillment
Manage EKAER reporting process required by the Tax Office
Ensure efficient inventory management process regularly monitoring channel stock
Cooperate with the Sales to monitor performance, target execution of distributors
Manage stock return process from the customers, documentation, billing
Ensure regular stock reconciliation with the service providers, and the annual stock count execution together with the other functions concerned
Ensure timely reporting and processing of the customer complaints
Primary focus CP customers
Support contract and rebate management
Lead and contribute to CP projects
Proactively cooperate in the area of process continuous improvement
Requirements:
Bachelor/Master’s Degree
Fluent in English and Hungarian language
Appetence to work with IT tools including SAP and MS Office
Strong verbal and written communication skills
Ability to collaborate with many people simultaneously
Customer oriented and understanding of the key customer requirements
Prioritization, adaptation to the changing environment
Strong teamwork capabilities
What we offer:
Dynamic and international team with great atmosphere
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